Kelly Services to Offer Free Call Center Training
03 Novembre 2009 - 6:01AM
Marketwired
Kelly Services' (NASDAQ: KELYA) (NASDAQ: KELYB) Detroit team is
offering free customer service training to individuals working or
interested in working in the contact center industry. Five Kelly
Services offices in southeast Michigan are offering "Agents of
Excellence" training the weeks of November 9 and November 16.
Classes will be available in the Detroit, Troy, Livonia, Brighton
and Auburn Hills offices for the first 500 people who pre-register
for the training.
"Michigan has a very large talent pool of experienced, hard
working and dedicated individuals who are eager to develop or add
to their skill base," said Kelly Services Detroit Territory Leader
Chris Stark. "The 'Agents of Excellence' training program not only
strengthens the knowledge of current call center employees, but it
also provides individuals from outside the call center industry the
opportunity to develop new workplace skills."
Current research shows that the present economic downturn has
not reduced U.S. call center employment opportunities. One report
found a significant net gain in American call center employment for
the first half of 2009. New positions exceeded layoffs and
closures, resulting in 17,000 additional jobs. The industry growth
rate is also 45 percent greater than it was for the same period
last year.
The "Agents of Excellence" training series was developed
exclusively by KellyConnect, Kelly Services' business line
dedicated to the contact center industry. KellyConnect provides
superior staffing and management solutions to thousands of contact
centers globally. This interactive, multi-media training presents
various customer care scenarios, requiring the trainee to speak,
read, listen and correctly respond. Upon successful completion of
the training course, a certificate along with reference guides on
customer care tips and coaching from Kelly will be provided.
"Agents of Excellence" training is also available for Sales,
Collections and Leadership skills.
"Several area businesses in the Detroit market have taken
advantage of this training for their own employees and new
employees as well," said Stark.
"The contact center representatives who completed the Kelly
Services training have improved their phone etiquette and listening
skills," said Yvette McDonald, Member Communication Center Manager,
Credit Union ONE in Ferndale. "As a result of Kelly's 'Agents of
Excellence' training, I have noticed a reduction in job stress
levels with our representatives and an overall improvement in the
manner in which they are responding to our members."
To register for the training, that will take place November 10 -
12 and November 18 - 20, individuals can call 1-800-728-1338 for
available times and locations. For more information on
KellyConnect, visit www.kellyconnect.com.
About Kelly Services, Inc.
Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB) is a world
leader in workforce management services and human resources
solutions. Kelly offers a comprehensive array of temporary
staffing, permanent placement, outsourcing and consulting services.
Kelly serves clients around the globe and provides employment to
650,000 employees annually. Revenue in 2008 was $5.5 billion. Visit
www.kellyservices.com.
Media Contact: Judith Clark Director of Public Relations office:
(248) 244-5632 mobile: (248) 247-9643
Judith_Clark@kellyservices.com
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