Kelly Services Receives Awards for Excellence in Customer Service and Employee Training
20 Aprile 2010 - 4:26PM
Marketwired
Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB), a leader in
providing workforce solutions, has received four major industry and
international business awards for its commitment to customer and
employee satisfaction.
"At Kelly, we're committed to delivering workforce solutions to
our customers with the best employees in the industry," said Teresa
Carroll, senior vice president, Global Service, Kelly Services.
"Our entire service model is built on relationships and engagement
between our employees and our customers."
Four organizations recently recognized Kelly for its outstanding
work in the areas of customer engagement and commitment to
people.
- The Customer Service Institute of America
(CSIA) named Kelly a winner of its International Service
Excellence Award in the large business category. CSIA recognized
Kelly's commitment to people, quality and service excellence.
- Inavero Institute, in partnership with
CareerBuilder, honored Kelly Services in its inaugural "Best
of Staffing" list. The Best of Staffing list recognizes staffing
organizations with client satisfaction levels that are more than 22
percent above the industry average.
- Corporate University Xchange, Inc., a
private membership of senior learning and talent executives, named
Kelly as a winner in three categories for the CorpU Awards for
Excellence and Innovation, the longest-running independent
evaluation of corporate learning and talent programs in the nation.
Kelly's global learning team was awarded an Excellence Award for
Launching, an Exemplary Practice Award for Alignment and an
Exemplary Practice Award for Measurement for its work on corporate
learning programs, including an employee onboarding program that
resulted in an 85 percent reduction in turnover and an increase of
20 percent in productivity.
- Bersin & Associates, Inc., a research
and advisory firm dedicated to enterprise learning, talent
management, and talent acquisition, selected Kelly as an honoree in
its 2010 Learning Leaders Program. Kelly received the "Learning
Organization and Governance Excellence" award for its strong
leadership and governance approach that has supported collaboration
and focused on measurement, while also improving the organization's
learning culture, employee skill sets and bottom-line results.
In addition to the awards, Kelly's customer satisfaction scores
reached "best-in-class" status in 2009 as measured by its Net
Promotor Score (NPS) program, a globally standardized way to
validate customer engagement and loyalty that has been adopted by
most Fortune 500 companies.
About Kelly Services
Kelly Services, Inc. is leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting
services as well as world-class staffing on a temporary,
temporary-to-hire and direct hire basis. Serving clients around the
globe, Kelly provides employment to 480,000 employees annually.
Revenue in 2009 was $4.3 billion. Visit www.kellyservices.com.
MEDIA CONTACTS: Kelly Services, Inc. Jane Stehney (248) 244-5630
stehnja@kellyservices.com Dix & Eaton Christina Klenotic (216)
241-4636 cklenotic@dix-eaton.com
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