Discover Introduces New Resources to Help Consumers Better Understand Credit
22 Febbraio 2010 - 6:33PM
Business Wire
Discover Financial Services (NYSE: DFS) today announced the
launch of “Straight Talk,” an online video and series of articles
designed to help consumers more easily understand how credit cards
work, including changes from the Credit Card Accountability
Responsibility and Disclosure (CARD) Act, which went into effect
today. Discover “Straight Talk” is part of the company's
long-standing commitment to providing products, services and
resources that help its cardmembers spend smarter, manage debt
better and save more.
The “Straight Talk” series consists of articles that explain in
clear terms how credit card companies determine annual percentage
rates (APRs) and credit card limits, why fees are charged, and what
changes consumers can expect to see as a result of CARD Act. The
online video explains changes to fees, payment allocation and APRs
resulting from the legislation and offers tips to help consumers
manage their finances.
“Over the years, we’ve listened to our cardmembers and know that
they want ‘straight talk’ from their credit card company and our
goal is to provide that to them,” said Carlos Minetti, executive
vice president of Cardmember Services and Consumer Banking at
Discover. “These online resources will help them better understand
credit, while empowering them to achieve brighter financial
futures.”
The “Straight Talk” video and articles can be found on
Discover’s Financial Education Resources page:
http://www.discoverfinancial.com/financialeducation/straighttalk.shtml
In addition to the new video and articles, Discover offers a
variety of tools and resources to help cardmembers manage their
credit:
Free Online Tools that Help Cardmembers Make Smart Financial
Decisions
- The Spend
Analyzer: The Spend Analyzer offers cardmembers a clear,
visual way to track and compare their card spending so they can
make informed spending choices.
- The Paydown
Planner: The Paydown Planner helps cardmembers create a
simple plan to pay down their balance.
- The Purchase
Planner: The Purchase Planner helps cardmembers
understand how a large purchase may affect their account.
- Email Alerts and
Reminders: Email alerts and reminders help cardmembers make
payments on time, avoid unnecessary fees and stay safely within
their credit line.
Online Resources to Educate and Inform
- Financial Education: This
online resource, found at www.discoverfinancial.com, helps
cardmembers understand the basics of credit management with clear
and easy-to-understand articles.
- Student Center:
Discover’s Student Center, located at
www.discover.com/student-center, is dedicated to providing students
with tools and resources to better manage and understand
credit.
- DebitFacts.org:
This online resource provides guidance on managing money through
debit card usage.
Services and Resources that Help Cardmembers Manage
Difficulties with Payments
- Payment Programs:
Discover has special payment programs to help cardmembers who are
experiencing financial difficulties and need help bringing their
account up to date. Last year, Discover assisted more than one
million cardmembers who were experiencing financial hardship.
- Customer Service that Puts
Cardmembers First: Cardmembers having trouble keeping up with
their payments can reach a knowledgeable customer service
representative on the phone typically within 60 seconds, 24 hours a
day, seven days a week.
- Debt Management and Credit
Counseling Agencies: Discover supports
www.helpwithmycredit.org, an industry effort to assist and educate
people struggling to make their payments, as well as the National
Foundation for Credit Counseling, the nation’s largest and
longest-serving national nonprofit credit counseling network.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company operates the Discover card, America's cash rewards
pioneer, and offers personal and student loans, online savings
accounts, certificates of deposit and money market accounts through
its Discover Bank subsidiary. Its payment businesses consist of
Discover Network, with millions of merchant and cash access
locations; PULSE, one of the nation's leading ATM/debit networks;
and Diners Club International, a global payments network with
acceptance in more than 185 countries and territories. For more
information, visit www.discoverfinancial.com.
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