Discover Ranks among Best in Resolving Identity Fraud for Third Consecutive Year
07 Novembre 2012 - 3:31PM
Business Wire
Discover Financial Services remains on the top of the list for
best in identity fraud resolution among the top U.S. credit card
issuers for the third year in a row, according to Javelin Strategy
& Research's annual assessment of identity safety in the credit
card industry.
Javelin’s Eighth Annual Card Issuers’ Safety Scorecard evaluated
the top 20 card issuers in the categories of identity fraud
prevention, detection and resolution based on data gathered in a
Javelin survey. The survey evaluated the consumer-facing protective
features available on the issuer’s website and supplied by the
issuer’s customer service representatives.
"Resolving credit card fraud is one of the most important
protections card issuers can provide their customers,” said James
Panzarino, chief credit risk officer for Discover. “Consumers are
sensitive to the services being provided when they feel their money
is being compromised. Discover takes pride in creating a seamless
resolution experience that provides our cardmembers peace of
mind.”
Javelin, a leading independent provider of financial services
research and analysis, assessed Discover’s excellence in resolution
based on the following criteria: availability of identity fraud
resolution information, zero liability for unauthorized
transactions and toll-free/collect phone numbers for lost cards in
a foreign country.
Available security features for Discover cardmembers
include:
- $0 Fraud Liability Guarantee
(cardmembers are never responsible for unauthorized charges)
- Proactive account monitoring for
suspicious activity
- Fraud alerts via phone, e-mail or
text
- Dedicated fraud specialists
- Paperless statements
- Fraud prevention education tips
Visit www.Discover.com for more information.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company operates the Discover card, America's cash rewards
pioneer, and offers home loans, private student loans, personal
loans, online savings accounts, certificates of deposit and money
market accounts through its direct banking business. Its payment
businesses consist of Discover Network, with millions of merchant
and cash access locations; PULSE, one of the nation's leading
ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information, visit
http://www.discoverfinancial.com.
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