Discover Call Centers Recognized for Excellence
16 Settembre 2013 - 4:00PM
Business Wire
Discover has been named by the International Quality &
Productivity Center (IQPC) as the winner of two industry-leading
2013 Call Center Excellence Awards: Best Contact Center Learning,
Development and Recognition Program and Best Performance Acting on
the Voice of the Customer and Voice of the Social Customer.
For the fourth consecutive year, Discover placed first in the
category of Best Performance Acting on Voice of the Customer and
Voice of the Social Customer, which is awarded to the company that
best leverages social media to create business advocates and
translate feedback into action.
Discover also was awarded first place in the Best Contact Center
Learning, Development and Recognition Program category. This award
honors call centers for driving world-class excellence by creating
a voice of the customer culture and delivering outstanding customer
service while controlling costs and managing complex day-to-day
operations.
“Discover has always been deeply customer-focused, and we're
very pleased to again receive independent recognition of the
quality of our service,” said Mark Scarborough, senior vice
president of customer service and engagement. “Building stronger
relationships with our customers with every contact is our top
priority. Our focus on developing and recognizing our employees
builds the foundation for us to treat our customers how they want
to be treated and earn their loyalty.”
“Our distinguished panel of judges rated Discover the winner in
two categories,” said Lisa Schulman, executive producer of Call
Center Week. “This is an incredible accomplishment especially in
light of the fact that we received a record-breaking number of
applications.”
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers home loans, private student loans, personal
loans, home equity loans, checking and savings accounts,
certificates of deposit and money market accounts through its
direct banking business. It operates the Discover Network, with
millions of merchant and cash access locations; PULSE, one of the
nation's leading ATM/debit networks; and Diners Club International,
a global payments network with acceptance in more than 185
countries and territories. For more information, visit
www.discover.com/company.
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