Discover Rated Fourth among 100 Global Banks for Quality and Excellence in Banking
10 Maggio 2016 - 3:00PM
Business Wire
Only U.S.-Based Bank to Receive Top Rating
from Lafferty Group
Discover rated fourth among 100 major global banks and was the
only U.S.-based bank to receive four out of five stars as part of
the quarterly Lafferty Bank Quality Ratings (LBQR). The new service
from Lafferty Group evaluates quality and excellence in banking
globally.
“Receiving a top rating for quality is gratifying to us given
the emphasis that we place on it at Discover,” said David Nelms,
CEO of Discover. “We are focused on being a leading direct bank and
payments partner and believe that if we serve our customers well,
then our shareholders will benefit too.”
Lafferty Group considers LBQR innovative and unique because it
uses the banks’ annual reports to assess both quantitative and
qualitative criteria in areas such as strategy, culture, customer
care, brand promise and financial performance, to arrive at a
quality rating of one to five stars. The majority of major UK,
U.S., German, French, Spanish, Swiss, Australian, Chinese,
Japanese, and Canadian banks received 3-star or 2-star Lafferty
quality ratings.
“The LBQR uses the annual report because of its unique status.
It is the primary vehicle used by bank management to communicate
and account to shareholders and other stakeholders,” said Michael
Lafferty, founder and chairman of Lafferty Group.
Lafferty Group is a major provider of knowledge services to the
banking industry worldwide, from benchmarking research and Councils
to professional education. It rated 100 financial institutions in
28 countries for these initial results and expects to rate at least
400 banks in LBQR’s first year. The ratings are published in the
Lafferty Bank Quality Ratings Journal and will be updated as banks
publish new annual reports.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America’s cash rewards
pioneer, and offers private student loans, personal loans, home
loans, checking and savings accounts, and certificates of deposit
through its direct banking business. It operates the Discover
Network, with millions of merchant and cash access locations;
PULSE, one of the nation’s leading ATM/debit networks; and Diners
Club International, a global payments network with acceptance in
more than 185 countries and territories. For more information,
visit www.discover.com/company.
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