Discover Card Ranks Highest in Customer Satisfaction by J.D. Power
16 Agosto 2018 - 2:02PM
Business Wire
For the fourth time in five years, Discover ranked highest for
credit card customer satisfaction among U.S. credit card companies
by J.D. Power. Discover received a total of 836 points out of a
possible 1,000, according to the J.D. Power 2018 U.S. Credit Card
Satisfaction Study SM, outpacing the industry average by 35
points.
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Discover Card Ranks Highest in Customer
Satisfaction by J.D. Power (Photo: Business Wire)
“This latest recognition from J.D. Power as the industry leader
in customer satisfaction is a credit to our hard-working employees
and their dedication to putting the customer first,” said David
Nelms, chairman and CEO of Discover. “The credit card landscape is
extremely competitive, so across our entire company, we strive to
deliver the best experiences to our cardmembers every day.”
The J.D. Power 2018 U.S. Credit Card Satisfaction StudySM
collected feedback from more than 24,000 credit card users,
measuring the level of satisfaction customers have with their
primary credit card company. Discover cardmembers ranked the
company highest in Overall Satisfaction and Loyalty. Within the
Overall Satisfaction category, Discover ranked first for rewards,
credit card terms, communication and channel activities.
Customer service and satisfaction have been Discover hallmarks
since the company’s founding in 1986, and the company continues to
offer cardmembers 24/7 live, U.S.-based customer service by phone,
online and via in-app messaging. In 2017, Discover extended its
cardmember benefits when it became the first major credit card to
provide its cardmembers with the ability to activate Social
Security number alerts and new account alerts for free1.
Discover is the only major credit card issuer that offers a full
suite of cards, all with no annual fee2, including cash back,
travel and student cards. Other cardmember benefits include:
- Cashback Match™ – only Discover
automatically matches all the cash back new cardmembers earn at the
end of their first year3
- FICO® Credit Scores for free on monthly
statements and online through Credit Scorecard4
- $0 Fraud Liability Guarantee –
Cardmembers are never responsible for unauthorized purchases on
their Discover card
- Ability to redeem rewards for cash in
any amount and at any time; plus, cashback never expires5
- Freeze it® – An on/off switch that
enables cardmembers to freeze their account in seconds using the
Discover mobile app or website if they misplace their card to
prevent new purchases, cash advances and balance transfers
For more information about Discover, visit www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts and certificates of
deposit through its direct banking business. It operates the
Discover Global Network comprised of Discover Network, with
millions of merchant and cash access locations; PULSE, one of the
nation's leading ATM/debit networks; and Diners Club International,
a global payments network with acceptance in 190 countries and
territories. For more information, visit
www.discover.com/company.
1Discover® Identity Alerts currently include the following
services: (a) daily monitoring of your Experian® credit report and
an alert when a new account is listed on your report; (b) daily
monitoring of thousands of risky websites known for revealing
personal information and an alert if your Social Security Number on
is found on such a website. The Primary cardmember must agree
online to receive identity alerts. To see a list of Frequently
Asked Questions, visit discover.com/freealerts.
2Discover credit cards: 0% – 24.74% intro APR for
purchases and 0%-10.99% intro APR for balance transfers for 6-18
months; then variable 13.74%-24.74%. . Cash Advance variable APR
26.7%. Online pricing as of July 2018 and is subject to change.
Call 1-800-DISCOVER or visit Discover.com for details about credit
costs and terms. 3 Cashback Match: After the first 12 consecutive
billing periods that your new account is open, we will match all of
the cash back rewards you've earned and apply them to your account
in the following one or two billing periods. This promotional offer
may not be offered in the future. See Discover.com to learn
more.
3 Cashback Match: After the first 12 consecutive billing periods
that your new account is open, we will match all of the cash back
rewards you've earned and apply them to your account in the
following one or two billing periods. This promotional offer may
not be offered in the future. See Discover.com to learn more.
4FICO® SCORE FOR DISCOVER CARDMEMBERS: FICO® Credit Scores are
disclosed on monthly statements and are based on data from
TransUnion® and may be different from other credit scores.
Limitations apply to the FICO® Credit Score benefit. See
Discover.com/FICO to learn more. FICO is a registered trademark of
the Fair Isaac Corporation in the United States and other
countries.
5Discover will credit your account with your rewards balance if
your account is closed or has not been used in 18 months.
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version on businesswire.com: https://www.businesswire.com/news/home/20180816005098/en/
Discover Media RelationsDerek
Cuculich224-405-0665derekcuculich@discover.com@Discover_News
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