Bally Technologies Shortens Revenue Recognition Cycles & Improves Worker Productivity With Apacheta & Motorola Solutions Ente...
03 Ottobre 2011 - 2:05PM
Business Wire
Apacheta, a mobile workflow application vendor, and Motorola
Solutions, Inc. (NYSE: MSI), a leading provider of mission-critical
communication products and services for enterprise and government
customers, today announced here at Global Gaming Expo that Bally
Technologies, a leader in gaming industry technology, has deployed
an enterprise mobility solution to automate the company’s field
installation and service operations.
By using Apacheta’s ServiceACE™ mobile workflow application on
Motorola Solutions MC75 Enterprise Digital Assistants, Bally
Technologies can capture customer acceptance signatures in
real-time, thereby shortening the time to revenue recognition, and
automate the daily tasks of field service technicians for more
accurate and timely reporting and inventory tracking.
Prior to implementing a mobile solution, Bally Technologies’
field technicians carried a book of service tickets, which were
completed on-site and then mailed back to headquarters. This caused
not only a time delay between when the verifying signature was
captured and when it was received, but also a time delay before
Bally Technologies was able to recognize the revenue from an
install. In addition, the information captured using this manual,
paper-based system was not always complete or accurate.
“By using ServiceACE, we are able to send data from the field
over the AT&T network directly into our back-end Siebel and
MAPICS ERP systems, shaving days off of the previous process and
providing a more complete view into our installation and service
operations,” said E.J. Coyle, Senior Business Analyst for Bally
Technologies. “We selected Motorola Solutions’ mobile computers for
their rugged design, data capture capabilities and wireless data
connectivity needed by our field technicians.
“The ability to modify Apacheta’s mobile workflows to meet our
changing needs was exactly what we were looking for,” continued
Coyle. “This flexibility reduces the time it takes to roll out new
features and eliminates an unnecessary communication layer between
our IT department and the vendor.”
Since first rolling out ServiceACE on the Motorola MC75 mobile
computers, Bally Technologies has leveraged its flexible workflows
to add new features and functionality to automate even more of the
service process, including:
- Signature capture to verify delivery,
removal, and “go live” status;
- Completion of service tickets,
including preventative maintenance, machine removal, game
servicing, and conversion order processing;
- Creation of new service requests from
the field to respond to customer requests while servicing another
machine or conducting a site visit;
- Spare parts inventory management and
automated updating based on parts used;
- Creation of Bally Quality Incident
Reports to inform the manufacturer of potential defects discovered
during servicing; and
- Technician time tracking.
“We recognize that most field service businesses need to adapt
their processes and workflows over time to meet their changing
business needs,” said Don Grust, CEO of Apacheta. “ServiceACE
delivers a robust solution out-of-the-box, yet can be tailored to a
particular company’s needs using our flexible workflows, without
the time and expense of building a custom solution.”
ServiceACE is a mobile application that automates the daily
tasks of a field service technician, enabling organizations to
streamline operations, increase customer satisfaction, and capture
new revenue opportunities.
"Motorola Solutions' MC75 rugged mobile computer has become the
standard for many organizations in the field service industry,”
said John Pomerleau, Field Mobility Principal for the Industry
Solutions Group of Motorola Solutions. “Running Apacheta's
ServiceACE application with 3.5G WAN connectivity, scanning,
signature capture, GPS and voice capabilities, the MC75 provides
Bally Technologies with a well-connected service organization to
better serve its customers."
About Apacheta Corporation
(http://www.apacheta.com)
Headquartered near Philadelphia, Apacheta Corporation provides
flexible mobile business applications that enable consumer packaged
goods, service, and transportation based businesses to increase the
speed and accuracy of their service, sales and product distribution
networks. After pioneering its flexible mobile application
framework in 2003, Apacheta quickly established a solid customer
base that includes Dr. Pepper Snapple Group, Bimbo USA, G&K
Services, Odwalla, United Rentals, Bally’s, Bell TV, and many
others. Apacheta solutions can be deployed on premise behind the
firewall or hosted in a data center through Apacheta Online, a
Software-as-a-Service (SaaS) offering.
About Bally Technologies, Inc.
With a history dating back to 1932, Las Vegas-based Bally
Technologies designs, manufactures, operates and distributes
advanced gaming devices, systems and technology solutions
worldwide. Bally’s product line includes reel-spinning slot
machines, video slots, wide-area progressives, and Class II,
lottery and central determination games and platforms. As the
world’s No. 1 gaming systems company, Bally also offers an array of
casino management, slot accounting, bonusing, cashless and table
management solutions. For more information, please contact Laura
Olson-Reyes, Director of Corporate Communications, at 702-584-7742,
or visit http://www.ballytech.com.
About Motorola Solutions
Motorola Solutions is a leading provider of mission-critical
communication products and services for enterprise and government
customers. Through leading-edge innovation and communications
technology, it is a global leader that enables its customers to be
their best in the moments that matter. Motorola Solutions trades on
the New York Stock Exchange under the ticker “MSI.” To learn more,
visit www.motorolasolutions.com. For ongoing news, please visit our
media center or subscribe to our news feed.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC and are used under license. All other trademarks are the
property of their respective owners. ©2011 Motorola Solutions, Inc.
All rights reserved.
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