Motorola Solutions Transforms 9-1-1 Experience to Speed Emergency Response
27 Giugno 2024 - 3:00PM
Business Wire
New 9-1-1 software helps manage information
overload; eliminates steps between call handlers and emergency
dispatchers
Motorola Solutions (NYSE: MSI) today announced the launch of
VESTA NXT, powerful 9-1-1 software that maximizes call handler
speed and efficiency while reducing information overload and
stress. The technology offers a virtual response assistant that
uses AI to resolve non-emergency calls and connect callers to
resources, which can lessen a call handler’s workload by an
estimated 20-35%. It brings critical data - like maps, floor plans,
caller information and more - from across public safety systems,
onto a single platform, using assistive AI to extract and summarize
information and help call handlers more quickly share key call
details with dispatchers.
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New 9-1-1 software helps manage
information overload; eliminates steps between call handlers and
emergency dispatchers. Photo credit: Motorola Solutions
“When a person dials 9-1-1, a call handler is inundated with a
deluge of data they need to process and verify in seconds before a
dispatcher can send out help,” said Todd Piett, corporate vice
president of command center technologies at Motorola Solutions.
“We’ve brought the entire call handling workflow under one platform
and applied thoughtful design and AI to help sort, surface and
synthesize key knowledge. VESTA NXT bridges the information divide
between call handler and dispatcher.”
“During an emergency, so many members of the community want to
help, which is an amazing thing. Yet all this information places
the call handler under a lot of stress to process it and act
quickly without missing a key detail,” said John Jokantas, director
of Hancock County 9-1-1 in Indiana. “Fewer clicks, fewer tabs and
not needing to dig for information frees up a call handler to be
more present for that caller in their moment of need.”
VESTA NXT surfaces key contextual information to support a call
handler under stress. For example, if a 9-1-1 caller on a highway
reports a vehicle matching an Amber Alert, the software can
visualize the caller’s verbal descriptions of their location onto a
single map view and create an evolving real-time summary of the
call for dispatch. If a caller reports a heart attack, the software
can surface relevant medical information or other data in the
person’s Smart911 profile to orchestrate a response that could help
save that person’s life. It can also quickly pinpoint key
information for first responders, like floor plans of the building
or video streams that people at the scene share with 9-1-1.
VESTA NXT is available as a cloud or on-premises solution and
offers users the same experience across desktop, laptop and tablet.
It will be showcased at booth #1004 and in the Innovation Theatre
at the National Emergency Number Association (NENA) Conference in
Orlando, FL June 28-July 3.
Sixty percent of U.S. public safety answering points (PSAPs) use
Motorola Solutions' call handling software and the company’s
AI-enabled tools transcribe and translate millions of minutes of
9-1-1 call audio each month. Many of VESTA NXT’s AI-enabled
features are also available for Motorola Solutions’ VESTA 9-1-1
emergency call handling software.
About Motorola Solutions
Motorola Solutions is solving for safer. We build and connect
technologies to help protect people, property and places. Our
solutions enable the collaboration between public safety agencies
and enterprises that’s critical for a proactive approach to safety
and security. Learn more about how we’re solving for safer
communities, safer schools, safer hospitals, safer businesses –
safer everywhere – at www.motorolasolutions.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240627173546/en/
Tricia Quinn tricia.quinn@motorolasolutions.com +1 (312) 805
0133
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