Global Research Study Finds the Pandemic Accelerated Demand for and Adoption of Technology for Public Safety
28 Settembre 2021 - 11:00AM
Business Wire
Report from Motorola Solutions, conducted by
Dr. Chris Brauer, Goldsmiths, University of London, identifies a
new safety movement driving public safety and enterprise
innovation
Motorola Solutions (NYSE: MSI), in partnership with a leading
academic, independent research team directed by Dr. Chris Brauer at
Goldsmiths, University of London, has conducted an expansive global
study that uncovers how expectations for safety and security are
changing while fueling public safety and enterprise innovation.
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A global research study from Motorola
Solutions, conducted by Goldsmiths, University of London, found
that COVID-19 has accelerated changes in public perspectives
related to safety and the acceptance and adoption of new
technologies. (Photo: Motorola Solutions)
The Consensus for Change report surveyed 12,000 citizens and
interviewed 50 public safety agencies, commercial organizations and
industry experts across 10 geographic markets (Australia, Germany,
Italy, Malaysia, Nordics, Singapore, Spain, Taiwan, United Kingdom,
United States). It analyzes how the global COVID-19 pandemic
heightened awareness of the need for technology to enhance public
safety while accelerating innovation and technology adoption for
emergency services and enterprises around the world.
"The pandemic fueled the need to use technologies in different
ways to address new challenges within a rapidly evolving
environment," said Mahesh Saptharishi, senior vice president and
chief technology officer of Motorola Solutions. "We also saw an
accelerated adoption and modernization of technologies with
significantly compressed implementation timelines. This research
profiles the extraordinary ways that public safety and enterprise
organizations continue to adapt to changing policies and
needs.”
The study finds that an overwhelming 88% of citizens
globally want to see public safety transformed through the use of
advanced technology. Other major findings include:
- 71% say more specifically that advanced technologies,
such as video cameras, data analytics, cybersecurity and the cloud,
are needed to address challenges of the modern world.
- 70% say emergency services should be able to predict
risk, a task that can be supported by advanced technologies.
- 75% say that they are willing to trust the organizations
that hold their information so long as they use it
appropriately.
The research identifies three major trends that demonstrate an
inflection point in how citizens and organizations are thinking
about technology and safety.
- The Pandemic Redefined Expectations For Safety Dr.
Brauer said that conducting the study against the backdrop of the
global pandemic uncovered unique insights into public expectations
and attitudes for safety. “Citizens all over the world are coming
to terms with what it means to live with COVID-19 and how it
impacts their safety,” Dr. Brauer said. “Our shared experience of
the pandemic has made us realize that technology can play a far
greater role in keeping us safe and has increased our understanding
of why public safety and enterprise organizations need it to
respond to new threats.”
- The Pandemic Accelerated Technology Innovation Consensus
for Change highlights how the pandemic sparked high-velocity
innovation for public safety agencies and businesses, especially in
the areas of cloud adoption, video security and interoperability
between disparate organizations and systems, while reconfirming the
need for reliable and resilient mission-critical
communications.
- Technology Must be Used in Fair, Transparent and Inclusive
Ways The Consensus for Change report also reinforces the need
for transparency and trust to increase public support for
technology deployments. Citizens want the benefits of technology to
be easily understood and for it to be used in ways that are
transparent, fair and inclusive.
The research also identifies that more public education is
needed to increase understanding of emerging technologies, such as
artificial intelligence (AI).
"As technology continues to quickly evolve, it is critical for
organizations to ensure that their advancements are built, and
understood, to be human-centric," Saptharishi said. “For example,
artificial intelligence should be designed in a way that respects
human decision making and considers the public's input and needs,
while allowing users to make better informed decisions and respond
to complex threats. By designing advanced technologies to be
assistive, we ensure that the decision-making remains the sole
responsibility of humans."
The Consensus for Change report is an essential resource for
public safety agencies and enterprises to understand and apply
lessons from the pandemic. The pandemic has highlighted the need to
look at things and respond differently - from assessing risks and
better predicting areas of operational disruption, to evaluating
and integrating the right technologies to support business
continuity. It has also reinforced the need for better
communication and collaboration with communities and among
stakeholders to secure support for the expanded use of advanced
technologies.
As communities across the globe continue to respond to
wide-reaching threats to our safety, these insights emphasize the
steps they can take today to assure greater safety for the
future.
To read the executive summary or the full report, visit
www.motorolasolutions.com/consensusforchange.
About Motorola Solutions
Motorola Solutions is a global leader in public safety and
enterprise security. Our solutions in land mobile radio
mission-critical communications, video security & access
control and command center software, bolstered by managed &
support services, create the most integrated technology ecosystem
to make communities safer and help businesses stay productive and
secure. At Motorola Solutions, we’re ushering in a new era in
public safety and security. Learn more at
www.motorolasolutions.com.
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