Tyler Technologies Successfully Implemented Odyssey at More Than 30 Jurisdictions in the Past 18 Months
07 Luglio 2015 - 3:17PM
Business Wire
Tyler’s Odyssey professional services teams
achieve success while meeting growing demand
Tyler Technologies, Inc. (NYSE: TYL) has implemented its
Odyssey® courts and justice solution at more than 30 client sites
in the past 18 months, installing Odyssey Case Manager or e-filing
systems across California, Florida, Michigan, Texas, Illinois,
Maryland, Oregon, Rhode Island and Georgia.
With more than 550 full-time employees dedicated to courts and
justice solutions, Tyler has the capacity to manage dozens of
Odyssey client implementations concurrently. In 2014, Tyler staff
converted 33 million cases, 64 million parties and almost $4
billion in payments for clients moving to Odyssey from other
systems.
These implementations included large county jurisdictions such
as Miami-Dade, Florida, and California’s Fresno and Kern counties,
as well as statewide systems in Rhode Island, Oregon and Maryland,
and midsize counties in several states. One such client was
Washtenaw County, Michigan, home to Ann Arbor. The county selected
Odyssey to replace the trial court’s existing case management
system that had not been updated since 2005. Washtenaw County, a
2015 Tyler Public Sector Excellence Award winner, implemented
Odyssey for all case types within one year of signing its Odyssey
contract.
“Working with the Tyler team in preparation for go-live made us
feel supported and well prepared. We knew Tyler was there for
us through every step in the process,” said Megan Dooley, deputy
trial court administrator for Information & Technology Services
at Washtenaw County Trial Court. “There was always an open line of
communication and a sense that we would be ready. Since day
one, there was a partnership between our court and Tyler. The
ongoing customer service we receive encourages us to continue to
make improvements and to challenge ourselves to become more
efficient which, in turn, better serves our staff and the
public.”
Tyler’s professional services teams use a proven method to
effectively transform court systems through technology. Key
components include:
- A robust governance and change
management process that incorporates multiple levels of an
organization.
- A focus on the achievement of business
objectives rather than simply the installation of a system.
- Proprietary conversion and integration
tools built from decades of experience that greatly enhance both
speed and quality.
- Through Tyler’s EverGuide™ initiative,
clients benefit by adding incremental functionality beyond the
initial go-live. This allows a client the ability to pace its
transformation with the organization’s ability to absorb change,
thereby greatly reducing project risks.
The Texas Office of Court Administration (OCA) is another
Odyssey client that found success with Tyler. The Texas OCA worked
with Tyler to go live with a statewide e-filing platform,
eFileTexas™ in 2014, little more than a year after signing a
contract. The system now has 105,000 users and processes more than
500,000 case filings per month. Since implementation last year,
more than six million filings have been processed using
eFileTexas.
“Odyssey is the most widely selected justice solution in the
U.S. and that is due in part to our success at implementing our
solutions on time and on budget,” said Bruce Graham, president of
Tyler’s Courts & Justice Division. “Tyler has the capacity to
deliver on new court projects because we’ve built a highly scalable
organization. The successful partnerships we have with our Odyssey
clients is an important measure of our success.”
In total, Odyssey serves more than 100 million residents, a
third of the U.S. population, in more than 600 counties across 21
states. Odyssey has been successfully deployed statewide in
Indiana, Minnesota, New Hampshire, New Mexico, North Dakota and
South Dakota; statewide implementations in Idaho, Maryland, Oregon,
Rhode Island and Washington are currently underway.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is a leading provider of
end-to-end information management solutions and services for local
governments. Tyler partners with clients to empower the public
sector — cities, counties, schools and other government entities —
to become more efficient, more accessible and more responsive to
the needs of citizens. Tyler’s client base includes more than
13,000 local government offices in all 50 states, Canada, the
Caribbean, the United Kingdom and other international locations.
Forbes has named Tyler one of “America’s Best Small Companies”
eight times and the company has been included six times on the
Barron’s 400 Index, a measure of the most promising companies in
America. More information about Plano-based Tyler Technologies can
be found at www.tylertech.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150707005286/en/
Jetstream PR for Tyler TechnologiesTony Katsulos, 972-788-9456,
ext. 301katsulos@jetstreampr.com
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