Tyler Technologies to Provide Computer-Aided Dispatch Solution to Monroe County Control Center in Pennsylvania
10 Gennaio 2017 - 3:17PM
Business Wire
Tyler’s New World public safety solution now
leading CAD provider in the state
Tyler Technologies, Inc. (NYSE: TYL) has announced an agreement
with the Monroe County Control Center in Pennsylvania for Tyler’s
New World™ public safety computer-aided dispatch (CAD) solution.
The agreement includes software implementation, training, data file
conversion, and emergency 24/7 CAD maintenance.
Monroe County Control Center had been using a different vendor’s
solution, but recognized that it was not meeting the changing needs
of its partners and constituents. The leadership desired an updated
solution that, in addition to being technically advanced, came with
reliable customer support.
“Our dispatching needs changed for many reasons beyond our
control, and we needed to seek out a CAD solution that would meet
the ever-changing demands of our public safety partners,” said Gary
Hoffman, director of communications for the Monroe County Control
Center. “Tyler addressed all of our challenges, and their solution
will help make the extremely stressful job of 911 public safety
dispatching easier to deal with for our most important asset – our
staff.”
Because the Monroe County Control Center also purchased Tyler’s
New World CAD-to-CAD interface, they will be able to interact with
many other existing New World public safety customers. They will
also benefit from much better mapping capabilities and will have
the ability to expand their system to other agencies as a result of
Tyler’s scalable solution.
Tyler’s New World public safety solution is the leading CAD
provider in the Commonwealth of Pennsylvania for public safety
access points (PSAPs), serving approximately 30 percent of all
PSAPs in Pennsylvania.
“We’re thrilled to bring the Monroe County Control Center our
advanced solution, which will enable them to perform robust mapping
with an advanced interface,” said Greg Sebastian, president of
Tyler’s Public Safety Division. “With our growing presence in
Pennsylvania, Monroe County will also be able to communicate and
share best practices with other New World public safety
clients.”
The Monroe County Control Center provides 911 public safety
emergency dispatch services for all of Monroe County, Pennsylvania,
and for Lehman Township in Pike County, Pennsylvania. Monroe County
has a population of nearly 200,000 and is located in northeastern
Pennsylvania along the New Jersey border. The county also benefits
from Tyler’s CLT Appraisal Services™ and iasWorld® property
appraisal and tax administration software.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is a leading provider of
end-to-end information management solutions and services for local
governments. Tyler partners with clients to empower the public
sector — cities, counties, schools and other government entities —
to become more efficient, more accessible and more responsive to
the needs of their constituents. Tyler’s client base includes more
than 14,000 local government offices in all 50 states, Canada, the
Caribbean, the United Kingdom and other international locations. In
2016, Forbes ranked Tyler on its “Most Innovative Growth Companies”
list, and it has also named Tyler one of “America’s Best Small
Companies” eight times. The company has been included six times on
the Barron’s 400 Index, a measure of the most promising companies
in America. More information about Tyler Technologies,
headquartered in Plano, Texas, can be found at
www.tylertech.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170110005088/en/
Jetstream Communications for Tyler TechnologiesTony Katsulos,
972-788-9456, ext. 301Tony.Katsulos@JetstreamComm.com
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