Tyler Technologies and New York Keeping Benefits Accessible to Veterans and Their Families During COVID-19 Closures
13 Maggio 2020 - 3:17PM
Business Wire
Tyler Technologies and the New York State
Division of Veterans’ Services adapts Entellitrak platform to
prepare and present claims and appeals for benefits from home
Tyler Technologies, Inc. (NYSE: TYL) today announced that the
New York State Division of Veterans Services (NYS DVS) has added
capabilities to its Entellitrak®-based Veterans’ Benefits solution
to be able to continue to provide benefits and services to veterans
remotely.
The COVID-19 pandemic has resulted in closures of businesses of
all kinds, including all of the United States Department of
Veterans Affairs’ Regional Offices. Additionally, shelter-in-place
mandates happening in states across the country have caused all
non-essential workers, including veterans, to remain at home.
To continue to support New York’s veterans, the NYS DVS reached
out to Tyler to implement the Benefits Intake API to its existing
Entellitrak platform, which is used to guide veterans through the
complex benefits application and administrative process. Tyler’s
Entellitrak team responded rapidly to the request.
“New York State has a long history of leading the way,
particularly during times of crises. It continues to do so today in
the midst of the global COVID-19 public health pandemic. As an
agency, we are committed to providing first-in-class services to
New York’s veteran families during these times,” said Jim
McDonough, director of the New York State Division of Veterans’
Services. “With the top-of-the-line service and quality provided by
Tyler’s Entellitrak team, we were able to quickly roll out this
completely digital process with no delays in assisting New York’s
veterans.”
The added interface enables veterans services officers to submit
claims directly to the Veterans Benefits Administration without the
need for in-person document handling. Through the interface, intake
officers can process VA claims remotely and ensure that they are
timely filed with the federal government. Rather than printing out
a claims package and delivering it to a VA Regional Office
mailroom, the process of preparing and presenting a claim to the VA
for adjudication has become entirely paperless from start to
finish, thanks to the Benefits Intake API.
“We are always focused on helping government agencies serve
citizens more efficiently and effectively,” said Stephanie Kuhnel,
vice president of state sales for Tyler’s Entellitrak solution. “In
this case, it is our privilege to help ensure that veterans
continue to receive the benefits they’ve earned, even in the midst
of this public health crisis.”
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler’s end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler’s solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. A financially strong company, Tyler has achieved
double-digit revenue growth every quarter since 2012. It was also
named to Forbes’ “Best Midsize Employers” list in 2019 and
recognized twice on its “Most Innovative Growth Companies” list.
More information about Tyler Technologies, headquartered in Plano,
Texas, can be found at tylertech.com.
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Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
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