City of Delray Beach, Florida, Strengthens Resident Communication with Tyler Technologies’ Application
17 Gennaio 2023 - 3:17PM
Business Wire
City implements MyDelrayBeach for non-emergency
constituent communication
Tyler Technologies, Inc. (NYSE: TYL) announced that the city of
Delray Beach, Florida, has successfully gone live with Tyler’s My
Civic and Enterprise Service Requests software, branded
MyDelrayBeach.
The city had been interested in developing a mobile app for some
time as part of a greater push to advance technology across the
city. The launch of My Civic is the first phase in the city’s
overall technology upgrade. Tyler’s Enterprise Permitting &
Licensing software will be deployed in the next phase.
“With the launch of the new MyDelrayBeach mobile app, providing
feedback and accessing the city’s programs and services are now at
residents’ fingertips,” said Mayor of Delray Beach Shelly Petrolia.
“The new app is part of the city’s commitment to using technology
to improve the quality of life for our residents and visitors.”
Prior to the app, residents would communicate their concerns to
the city’s elected officials and were not always sure where to turn
to report an issue or request a service. The app puts the process
entirely in the user’s hands and streamlines the response by
routing requests directly to the department that can assist. In the
first few days following the launch, the app had already been
downloaded hundreds of times.
Tyler’s My Civic software provides new and efficient ways for
residents, businesses, and visitors to connect with the city.
Specifically, the app allows residents to:
- Report issues to the city and easily track the city’s response.
The app even allows residents to upload GPS locations and photos to
generate a quicker response and resolution.
- Learn about city events through an easy-to-follow calendar
- Check beach conditions
- Watch city meetings and stay connected with the city’s social
media
The use of the application not only helps the city improve
responsiveness to citizen requests and concerns, but it can also
reduce the misuse of the 911 emergency call system, since
non-emergency requests can be easily addressed on the MyDelrayBeach
application.
“We are pleased to support Delray Beach’s mission to advance
technology across the city,” said Greg Savard, general manager of
Tyler’s civic services business unit. “The app brings great value
to residents, who now have direct, two-way communication with the
city. The app helps residents stay informed, leading to stronger
and more engaged communities.”
Delray Beach is located on Florida’s southeast coast about 50
miles north of Miami. It has a population of roughly 66,000.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler’s end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler’s solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 37,000 successful installations
across more than 12,000 locations, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler has been recognized numerous times for growth and
innovation, including Government Technology’s GovTech 100 list and
Forbes’ “Most Innovative Growth Companies” list. More information
about Tyler Technologies, an S&P 500 company headquartered in
Plano, Texas, can be found at tylertech.com.
#TYL_General
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Jennifer Kepler Tyler Technologies 972.713.3770
Media.team@tylertech.com
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