MyResource student concierge is being
developed with watsonx, IBM's portfolio of AI
products
ARMONK,
N.Y., Feb. 17, 2025 /PRNewswire/ -- IBM (NYSE:
IBM) today announced its collaboration with Penn State, consistently ranked among the top six
percent of the world's universities, to build and deploy
MyResource, a student concierge built with watsonx, IBM's portfolio
of AI products. The generative AI-powered assistant is meant
to streamline details about campus resources and how to seek them
when it launches, expected in the fall semester, to the nearly
90,000 Penn State students.
The project stems from Penn State
student leaders identifying a need for improved access to campus
services, such as academic advising, health and wellness, and
financial aid, while an analysis by the university discovered
similar findings. In listening to students, Penn State and IBM are collaborating to create a
concierge to help students navigate the many resources available to
them, help increase support, and further advance satisfaction for
the student body.
"At Penn State, student success is our priority, and this is an
exciting step toward continuing to enhance the lives and
experiences of students across our University," said Penn State President Neeli
Bendapudi. "We're thrilled to collaborate with IBM to
leverage advancements like generative AI, a critical tool to help
us create a more student-centered experience, remove barriers,
improve retention rates and further achieve a sense of belonging
for all Penn Staters by allowing our students to navigate our
institution seamlessly and intuitively."
"IBM is honored to co-create a solution with Penn State that will play a significant role in its
goal to advance engagement from students through an AI-infused
assistant," said IBM General Manager, Public Sector Frank Attaie.
"Penn State students want quicker
access to the important resources they need to be successful during
their college experience and beyond. By integrating IBM's AI,
Penn State can unlock new possibilities
for its students."
IBM consultants and experts are leveraging the conversational AI
capabilities of watsonx Assistant to build MyResource. Watsonx.ai
will be used to host, train and tune foundation models with data
provided by Penn State. This will help
the system promptly generate answers and recommendations with AI
guardrails to detect and remove potentially harmful language or
sensitive data. The tool will also use the conversational
search capabilities within watsonx Discovery to help improve
the quality and accuracy of the responses given by MyResource.
As part of this collaboration, IBM plans to bring this solution
to other higher education institutions in the United States.
About IBM
IBM is a leading provider of global hybrid
cloud and AI, and consulting expertise. We help clients in more
than 175 countries capitalize on insights from their data,
streamline business processes, reduce costs and gain the
competitive edge in their industries. More than 4,000 government
and corporate entities in critical infrastructure areas such as
financial services, telecommunications and healthcare rely on IBM's
hybrid cloud platform and Red Hat OpenShift to affect their digital
transformations quickly, efficiently and securely. IBM's
breakthrough innovations in AI, quantum computing,
industry-specific cloud solutions and consulting deliver open and
flexible options to our clients. All of this is backed by IBM's
long-standing commitment to trust, transparency, responsibility,
inclusivity and service.
Visit ibm.com for more information.
About Penn State
Penn State is a multi-campus,
land-grant, public research university that educates students from
around the world and supports individuals and communities through
teaching, research and service. Penn
State is an R1, a classification given by the Carnegie
Foundation for the Advancement of Higher Education to the very best
research universities in America, reaching a record $1.337 billion in research expenditures during
fiscal year 2023-24. As Pennsylvania's land-grant university,
Penn State provides unparalleled access
to education and public service to support the citizens of the
commonwealth and beyond. The University is committed to providing
an abundance of opportunities to help students succeed inside and
outside the classroom and to prepare them for in-demand careers
after graduation. Visit psu.edu to learn more.
Contact:
IBM
Laura Gallardo
Laura.Gallardo1@ibm.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/penn-state-taps-ibm-to-develop-ai-virtual-assistant-to-foster-success-for-student-body-302377974.html
SOURCE IBM
