Based on buyer reviews, LivePerson earns top
accolades for customer self-service,
conversational marketing, chatbot, bot platform, and live chat
capabilities
NEW
YORK, Oct. 8, 2024 /PRNewswire/ --
LivePerson (Nasdaq: LPSN), the enterprise leader in
digital-first customer conversations, has been named a Leader in
G2's Fall 2024 Grid reports for Customer Self-Service,
Conversational Marketing, Chatbots, Bot Platforms, and Live Chat.
These recognitions are based on user responses to reviews and
questions on G2, the world's largest and most trusted software
marketplace.
G2 Grid reports represent the voice of real customers and are
meant to help technology buyers select the best products for their
businesses and learn from peers with similar experiences. Products
in the Leader quadrant are rated highest by G2 users and achieve
high scores for market presence.
G2 named LivePerson a Leader in the following Grids:
- Customer Self-Service: platforms for end users,
prospects, or customers to access information and perform tasks
without the need for human assistance
- Conversational Marketing: engaging potential customers
with personalized, one-on-one conversations en route to specific
product recommendations or offers
- Chatbots: virtual agents or assistants used to conduct
tasks or provide information based on written or spoken
requests
- Bot Platforms: tools used to build and deploy an AI
chatbot or agent
- Live Chat: messaging with website visitors in real time
via chat windows
"Rankings on G2 reports are based on data provided to us by real
software buyers," said Sara Rossio,
Chief Product Officer at G2. "Potential buyers know they can trust
these insights when researching and selecting software because
they're rooted in vetted, verified, and authentic reviews."
LivePerson also achieved best-in-class rankings in G2's reports
across AI agent and digital-first conversations categories,
including:
- Best Meets Requirements
- Easiest to Use
- Easiest Admin
- Easiest to Do Business With
- Highest User Adoption
"While it's always gratifying to earn recognitions of our
solutions, what sets G2 reports apart is that they're awarded based
on our customers' reviews and ratings," said John Sabino, CEO of LivePerson. "We're proud to
have built this level of trust with the world's best-loved brands
as we work hand-in-hand with them generating real ROI from customer
conversations."
To learn more about LivePerson's solutions for digital-first
customer conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital-first customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and AI-powered solutions to accelerate contact center
transformation, supercharge agent productivity, and deliver more
personalized customer experiences. Fast Company named us the
#1 Most Innovative AI Company in the world. To talk with us or our
AI, please visit liveperson.com.
About G2
G2 is the world's largest and most trusted
software marketplace. More than 90 million people annually —
including employees at all Fortune 500 companies — use G2 to make
smarter software decisions based on authentic peer reviews.
Thousands of software and services companies of all sizes partner
with G2 to build their reputation and grow their business —
including Salesforce, HubSpot, Zoom, and Adobe. To learn more about
where you go for software, visit www.g2.com and follow us on
LinkedIn.
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.