The Vonage Communications Platform accelerates
innovation for the Company and provides deeper customer engagement
with integrated multi-channel solution
HOLMDEL,
N.J., March 23, 2022 /PRNewswire/ -- Vonage
(Nasdaq: VG), a global leader in cloud communications helping
businesses accelerate their digital transformation, has announced
new video capabilities for the Vonage Communications Platform (VCP)
as it continues to speed innovation on its Unified Communications
as a Service (UCaaS) and Contact Center as a Service (CCaaS)
applications for an integrated communications experience and
improved productivity.
Powered by Vonage's Video API, Vonage has enhanced its UCaaS
solution, Vonage Business Communications (VBC) and its CCaaS
solution, Vonage Contact Center (VCC) by enabling users to
seamlessly switch to video at the click of a button. This new
capability elevates collaboration with colleagues, customers and
prospects, enabling them to communicate visually for better
communications, connections and engagement.
VBC users can now escalate to calls and meetings directly from
any web-based application, such as a spreadsheet or project plan,
through an embedded, customizable dialer interface. With Vonage's
embedded Video API, the caller can then easily initiate a video and
invite other colleagues to join if needed.
"At a time when staying connected is more important than ever,
but not very easy to do in person, video has become a critical
communication channel," said Savinay
Berry, EVP of Product and Engineering for Vonage. "With the
Vonage Communications Platform, we are innovating on Unified
Communications and Contact Center applications to create better
ways to communicate, connect and engage. Transitioning from voice
to SMS to a web app to video in a single click, in a VBC or VCC
app."
Visual Engagement for VCC embedded in Salesforce, Microsoft
Dynamics, ServiceNow or Zendesk, also elevates conversations by
enabling agents to escalate any interaction to a video call with
screen share capabilities with a single click. The solution also
empowers businesses to reduce time to resolution through
personalized, high-touch interactions, resulting in happier
customers.
"Visual communications are now essential to everyday
interactions. It became how we communicate with our colleagues,
friends, and family, and it's perfectly logical that customer
interactions will also benefit by expanding beyond audio-only
experiences, particularly in high-touch sectors," said Dave Michels, Principal Analyst at
TalkingPointz. "Vonage's enhanced video capabilities will help
elevate collaboration at the click of a button, enabling better
connections and engagement."
To connect with colleagues and customers in the new modern
workplace, businesses must employ technology that allows them the
flexibility to embed programmable capabilities, like video,
directly into existing applications and workflows – and with
Vonage's Video API it is easy to do that. A recent Vonage report
revealed that consumers' preference for connecting with businesses
using video has soared by 300 percent since January 2020; while at work, 38 percent of
respondents favor video calls when collaborating with their team or
customers on an important project. In an increasingly virtual
world, video provides face-to-face engagement for a more
personalized experience or when a more complex issue needs a
personal, one-on-one connection.
To find out more about Vonage, visit www.vonage.com.
About Vonage
Vonage (Nasdaq: VG), a global cloud
communications leader, helps businesses accelerate their digital
transformation. Vonage's Communications Platform is fully
programmable and allows for the integration of Video, Voice, Chat,
Messaging, AI and Verification into existing products, workflows
and systems. Vonage's fully programmable unified communications and
contact center applications are built from the Vonage platform and
enable companies to transform how they communicate and operate from
the office or anywhere, providing enormous flexibility and ensuring
business continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout
the United States, Europe, and Asia. To follow Vonage on Twitter, please
visit twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage
