Witness Enterprise Solutions, a division of global workforce
optimization software and services provider Witness Systems
(NASDAQ: WITS), today announced its Impact 360� Workforce
Optimization for Retail Financial Services solution. The
announcement follows the company�s successful acquisitions last
month of the market�s two leaders in enterprise productivity and
resources planning for the financial services market: Demos
Solutions and Exametric. As Witness Enterprise Solutions, the group
features software and services dedicated to the retail financial
services market � uniting such functions as workforce management,
quality analysis, performance management and eLearning, all through
a single solution provider. Impact 360 for Retail Financial
Services addresses a challenge that spans the enterprise � striking
a balance between maximizing customer satisfaction and increasing
revenue, while also controlling costs. This is complicated further
by the fact that it takes many different functions within the
enterprise to service the customer. According to Forrester
Research, bank branches continue to drive satisfaction and sales,
and are growing in number. While many customers call service lines
for help with specific issues, 45 percent also visit the branch to
meet their needs. This reinforces the need for branch stores,
contact centers and back-office operations to work together to
optimize performance and effectiveness of their people, processes
and technologies. By helping organizations break down the walls
between siloed departmental banking functions, Impact 360 can
schedule staff and maximize resources, as well as capture, analyze
and act on cross-functional information concerning workforce
performance, customer interactions and customer service processes.
With Impact 360 for Retail Financial Services, organizations can
experience new levels of efficiency and effectiveness, retain and
grow their workforces, reduce operating costs, increase
profitability, streamline service across channels, and build
customer loyalty and confidence. The software automates, optimizes
and manages resources at a variety of different levels �
transactions, individual, team and business unit. With the ability
to accurately forecast demand, schedule and strategically leverage
enterprise personnel and resources, financial services
organizations, Impact 360 for Retail Financial Services enables
organizations to tap into additional resources within their
operations. Additional Impact 360 for Retail Financial Services
capabilities include the ability to: Forecast transaction volume
and schedule staff Track, capture and analyze screen navigation/key
strokes on employee desktops Gauge process efficiencies Score staff
performance using custom-designed evaluation forms Create forms,
reports and graphs to summarize performance Identify best practices
and use them to produce eLearning courses Evaluate staffing mix and
determine long-term hiring and training requirements Improve
performance by managing to key performance indicators (KPIs) using
role-appropriate scorecards Achieve banking service excellence by
applying best practices �Our retail financial services customers
will greatly benefit by working with a single workforce
optimization vendor for their staffing, scheduling, quality,
analysis and training needs,� said Darryl Demos, general manager,
Witness Enterprise Solutions. �By combining the technology and
resources from Demos Solutions and Exametric with the Witness
Systems� workforce optimization solution, business units from
across the retail financial services enterprise can experience the
same level of innovation already used in contact centers today.�
Pricing and Availability Impact 360 for Retail Financial Services
is available today. Because financial institutions have different
needs, Witness Enterprise Solutions offers packaged solutions that
provide different levels of functionality at attractive price
points that companies would expect from a market leader.
Organizations currently evaluating workforce optimization,
workforce management, IP recording or back office solutions should
contact Witness Systems for more information. About Witness
Enterprise Solutions Witness Enterprise Solutions, part of Witness
Systems, was formed in 2006 following the successful combination of
Demos Solutions and Exametric. Focused on workforce optimization
for the retail financial services market, as well as other
enterprise operations, its Impact 360 software combines unique,
proven workforce management functions � including resource
planning, forecasting and scheduling � with such complementary
capabilities as process and quality assurance, performance
management and scorecards, evaluations and reporting, staff
training, and best practice services. With Impact 360 from Witness
Enterprise Solutions, financial service organizations can drive
profitability, ensure cross-channel service consistency, and
deliver high quality customer experiences. About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360�
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and eLearning.
Primarily deployed in contact centers � as well as the remote,
branch and back offices of global organizations � the workforce
optimization solution captures, analyzes and enables users to share
and act on cross-functional information across the enterprise. With
Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer
experience and build customer loyalty. For more information, visit
us at www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves expectations,
plans, intentions or strategies regarding the future are
forward-looking statements that are not facts and involve a number
of risks and uncertainties. They are identified by words such as
"will," "anticipates," "expects," "intends," "plans," "believes,"
"estimates," and similar expressions and statements about present
trends and conditions that may extend into the future. These
statements are based upon information available to Witness Systems
as of the date of this release, and the company assumes no
obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of
future performance and are subject to risks, uncertainties and
other factors, some of which are beyond our control and may cause
actual results to differ materially from our current expectations.
Some of the factors that could cause actual future results to
differ materially from current expectations include the company's
ability to compete successfully in the future; fluctuations and
changes in customer demand and preferences; the timing of orders;
the company's ability to manage its growth; the risk of new product
introductions and customer acceptance of new products; the rapid
technological change which characterizes the company's markets; the
risks associated with international sales as the company expands
its markets, including the risks associated with foreign currency
exchange rates; the ability of the company to complete and
integrate successfully the Demos Solutions and Exametric
acquisitions and any other acquisitions or investments it may make;
strategy and execution risks relating to these and other
acquisitions and investments; the risk of management distraction
and other consequences that might result from the review of certain
option grants and option granting practices described in the
Current Report on Form 8-K filed by the Company on August 11, 2006
and related developments, as well as other risks identified under
the caption "Management's Discussion and Analysis of Financial
Condition and Results of Operations" in the company's Form 10-K for
the year ended December 31, 2005 and its Form 10-Q for the quarter
ended March 31, 2006, as filed with the Securities and Exchange
Commission. Witness, Impact 360, Improve Everything and the Witness
logo are the trademarks (registered or otherwise) of Witness
Systems, Inc. protected by laws of the U.S. and other countries.
All other trademarks mentioned in this document are the property of
their respective owners. Witness Enterprise Solutions, a division
of global workforce optimization software and services provider
Witness Systems (NASDAQ: WITS), today announced its Impact 360(TM)
Workforce Optimization for Retail Financial Services solution. The
announcement follows the company's successful acquisitions last
month of the market's two leaders in enterprise productivity and
resources planning for the financial services market: Demos
Solutions and Exametric. As Witness Enterprise Solutions, the group
features software and services dedicated to the retail financial
services market - uniting such functions as workforce management,
quality analysis, performance management and eLearning, all through
a single solution provider. Impact 360 for Retail Financial
Services addresses a challenge that spans the enterprise - striking
a balance between maximizing customer satisfaction and increasing
revenue, while also controlling costs. This is complicated further
by the fact that it takes many different functions within the
enterprise to service the customer. According to Forrester
Research, bank branches continue to drive satisfaction and sales,
and are growing in number. While many customers call service lines
for help with specific issues, 45 percent also visit the branch to
meet their needs. This reinforces the need for branch stores,
contact centers and back-office operations to work together to
optimize performance and effectiveness of their people, processes
and technologies. By helping organizations break down the walls
between siloed departmental banking functions, Impact 360 can
schedule staff and maximize resources, as well as capture, analyze
and act on cross-functional information concerning workforce
performance, customer interactions and customer service processes.
With Impact 360 for Retail Financial Services, organizations can
experience new levels of efficiency and effectiveness, retain and
grow their workforces, reduce operating costs, increase
profitability, streamline service across channels, and build
customer loyalty and confidence. The software automates, optimizes
and manages resources at a variety of different levels -
transactions, individual, team and business unit. With the ability
to accurately forecast demand, schedule and strategically leverage
enterprise personnel and resources, financial services
organizations, Impact 360 for Retail Financial Services enables
organizations to tap into additional resources within their
operations. Additional Impact 360 for Retail Financial Services
capabilities include the ability to: -- Forecast transaction volume
and schedule staff -- Track, capture and analyze screen
navigation/key strokes on employee desktops -- Gauge process
efficiencies -- Score staff performance using custom-designed
evaluation forms -- Create forms, reports and graphs to summarize
performance -- Identify best practices and use them to produce
eLearning courses -- Evaluate staffing mix and determine long-term
hiring and training requirements -- Improve performance by managing
to key performance indicators (KPIs) using role-appropriate
scorecards -- Achieve banking service excellence by applying best
practices "Our retail financial services customers will greatly
benefit by working with a single workforce optimization vendor for
their staffing, scheduling, quality, analysis and training needs,"
said Darryl Demos, general manager, Witness Enterprise Solutions.
"By combining the technology and resources from Demos Solutions and
Exametric with the Witness Systems' workforce optimization
solution, business units from across the retail financial services
enterprise can experience the same level of innovation already used
in contact centers today." Pricing and Availability Impact 360 for
Retail Financial Services is available today. Because financial
institutions have different needs, Witness Enterprise Solutions
offers packaged solutions that provide different levels of
functionality at attractive price points that companies would
expect from a market leader. Organizations currently evaluating
workforce optimization, workforce management, IP recording or back
office solutions should contact Witness Systems for more
information. About Witness Enterprise Solutions Witness Enterprise
Solutions, part of Witness Systems, was formed in 2006 following
the successful combination of Demos Solutions and Exametric.
Focused on workforce optimization for the retail financial services
market, as well as other enterprise operations, its Impact 360
software combines unique, proven workforce management functions -
including resource planning, forecasting and scheduling - with such
complementary capabilities as process and quality assurance,
performance management and scorecards, evaluations and reporting,
staff training, and best practice services. With Impact 360 from
Witness Enterprise Solutions, financial service organizations can
drive profitability, ensure cross-channel service consistency, and
deliver high quality customer experiences. About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and eLearning.
Primarily deployed in contact centers - as well as the remote,
branch and back offices of global organizations - the workforce
optimization solution captures, analyzes and enables users to share
and act on cross-functional information across the enterprise. With
Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer
experience and build customer loyalty. For more information, visit
us at www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves expectations,
plans, intentions or strategies regarding the future are
forward-looking statements that are not facts and involve a number
of risks and uncertainties. They are identified by words such as
"will," "anticipates," "expects," "intends," "plans," "believes,"
"estimates," and similar expressions and statements about present
trends and conditions that may extend into the future. These
statements are based upon information available to Witness Systems
as of the date of this release, and the company assumes no
obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of
future performance and are subject to risks, uncertainties and
other factors, some of which are beyond our control and may cause
actual results to differ materially from our current expectations.
Some of the factors that could cause actual future results to
differ materially from current expectations include the company's
ability to compete successfully in the future; fluctuations and
changes in customer demand and preferences; the timing of orders;
the company's ability to manage its growth; the risk of new product
introductions and customer acceptance of new products; the rapid
technological change which characterizes the company's markets; the
risks associated with international sales as the company expands
its markets, including the risks associated with foreign currency
exchange rates; the ability of the company to complete and
integrate successfully the Demos Solutions and Exametric
acquisitions and any other acquisitions or investments it may make;
strategy and execution risks relating to these and other
acquisitions and investments; the risk of management distraction
and other consequences that might result from the review of certain
option grants and option granting practices described in the
Current Report on Form 8-K filed by the Company on August 11, 2006
and related developments, as well as other risks identified under
the caption "Management's Discussion and Analysis of Financial
Condition and Results of Operations" in the company's Form 10-K for
the year ended December 31, 2005 and its Form 10-Q for the quarter
ended March 31, 2006, as filed with the Securities and Exchange
Commission. Witness, Impact 360, Improve Everything and the Witness
logo are the trademarks (registered or otherwise) of Witness
Systems, Inc. protected by laws of the U.S. and other countries.
All other trademarks mentioned in this document are the property of
their respective owners.
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