- New partnership will take digitalisation to the next level for
Arriva's UK operating businesses.
- Enhancing the customer and user experience is at the heart of
new partnership
- Partners to invest equal intellectual capital into the
development of ACE platform
LONDON, March 7, 2023 /PRNewswire/ -- Nagarro, a global
digital engineering leader, and Arriva, a leading provider of
passenger transport across Europe,
have entered a strategic partnership to support the development and
delivery of Arriva UK Trains' digital customer platform, known as
ACE (Arriva Customer Engine) and enhance the customer digital
experience.
ACE is Arriva's digital retail and information platform, 100 per
cent owned by the company and used by hundreds of thousands of
customers to buy bus and train tickets and gain access to real-time
service information. Already a feature-rich, mature platform, ACE
is currently used by Arriva's UK train operating companies'
Chiltern Railways and Grand Central Rail, as well as its UK Bus
business.
As a result of the new partnership, Arriva UK Trains and Nagarro
will work together to scale up the platform to the next level,
setting it up for even wider adoption.
Neil Shah, IT & Digital
Director at Arriva's UK Trains division, said: "The digital
revolution is changing the way people consume travel and we have a
shelf-ready solution which we can now scale up in partnership with
Nagarro. This partnership comes at the right time in the ACE
evolutionary process, and we look forward to working together to
apply new creative energy and investment into ACE."
The partnership will see Nagarro and Arriva invest equal
intellectual capital into further unlocking the potential and
capabilities within the platform, which will in turn allow Arriva
UK Trains to achieve its ambition of developing and delivering an
industry-leading digital platform with an even better user
experience.
Amit Chawla, Global Business Unit Head for Travel &
Logistics at Nagarro, said, "Nagarro has been actively working with
leading transportation companies to become more agile, efficient,
and customer-centric, thus enabling them to provide a seamless
travel experience to their customers. We are very excited to extend
our partnership with Arriva and support them in achieving their
ambition of delivering excellent customer service every day."
About Nagarro
Nagarro, a global digital engineering leader, helps clients
become innovative, digital-first companies and thus win in their
markets. The company is distinguished by its entrepreneurial,
agile, and global character, its CARING mindset, and its approach
of thinking breakthroughs. Nagarro employs over 18,000 people and
is present in 33 countries.
For more information, www.nagarro.com
(FRA: NA9) (SDAX/TecDAX, ISIN: DE000A3H2200), (WKN: A3H220)
For inquiries, please contact press@nagarro.com
About Arriva
Arriva is a leading provider of passenger transport across
Europe, employing around 40,000
people and delivering around 1.2 billion passenger journeys across
12 European countries. Arriva is part of Deutsche Bahn (DB), one of
the world's leading passenger and logistics companies. With buses,
trains, coaches, trams, waterbuses, car and bike-sharing
systems, as well as on-demand transport solutions, Arriva proudly
connects people and communities safely, reliably and sustainably,
delivering services in a better way, every day in Czech Republic, Croatia, Denmark, Hungary, Italy, the
Netherlands, Poland,
Serbia, Slovakia, Slovenia, Spain and the United Kingdom.
For further information: www.arriva.co.uk
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