Beyond Adds Extend Shipping and Product Protection to Improve Customer Experience and Increase Revenue
01 Maggio 2024 - 12:00PM
Business Wire
Iconic Ecommerce retailer Beyond, Inc., parent company of Bed
Bath & Beyond, Overstock and Zulily, today announced its
partnership with Extend to offer customers modern shipping and
product protection. The announcement signals the latest move by
Beyond to enhance its online shopping experience with convenient,
affordable services that bring added value to everyday
customers.
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Extend is powered by AI-driven technology
that offers peace of mind to customers and helps merchants like
Beyond drive incremental revenue. (Photo: Business Wire)
Extend Shipping Protection protects customers from loss, damage,
and theft during delivery, and Extend Product Protection protects
against accidental damage as well as extended protection after a
manufacturer’s warranty expires. Both are available now to add at
checkout for online purchases through bedbathandbeyond.com, and
Extend will soon be available to customers shopping on
Overstock.com and Zulily.com, which Beyond acquired in March.
“We’re reimagining the customer experience with convenience in
mind, and we couldn’t be more excited to partner with Extend,” said
Marcus Lemonis, Executive Chairman, Beyond. “Extend is the perfect
partner to help customers protect the products they buy from us
from the moment of purchase through the life of the product.”
Extend’s digitally-native protection solutions come with 24/7
support, so if a customer experiences a protected issue during
product delivery or daily use, they can file a hassle-free online
claim anytime, anywhere. More than 94% of Extend’s claims are
processed and approved in minutes, which helps generate high
customer satisfaction scores and countless positive reviews for
both Extend and its more than 1,200 merchant partners.
“We’re thrilled to team up with Beyond and provide a
customer-focused, technology-first experience for customers across
the entire Beyond family of brands,” said Extend Founder and CEO
Woodrow Levin. “Extend Shipping and Product Protection reinforce
Beyond’s commitment to elevating the customer experience and giving
consumers greater peace of mind throughout their entire customer
journey, including post-purchase.”
A comprehensive focus on the post-purchase customer experience
is part of why Beyond chose to work with Extend. After an RFP round
that included more traditional warranty and insurance providers,
Extend’s technology-forward, modern solutions — as well as its
speed to market — won out. It took Extend a mere two months of
development time to go live once Beyond had made its selection.
Beyond was also motivated by the promise of margin-rich
incremental revenue generated by Extend protection sales. Extend
has helped merchants increase average order value and maximize
customer lifetime value, both of which will give Beyond a leg-up as
it looks to drive sales from both new and existing customers.
About Beyond
Beyond, Inc. (NYSE:BYON), based in Midvale, Utah, is an
ecommerce expert with a singular focus: connecting consumers with
products and services that unlock their homes’ potential. The
Company owns Overstock, Bed Bath & Beyond, Baby & Beyond,
Zulily, and other related brands and associated intellectual
property. Its suite of online shopping brands features millions of
products for various life stages that millions of customers visit
each month. Beyond regularly posts information about the Company
and other related matters on the Newsroom and Investor Relations
pages on its website, Beyond.com.
Beyond, Bed Bath & Beyond, Welcome Rewards, Zulily,
Overstock and Overstock Government are trademarks of Beyond, Inc.
Other service marks, trademarks and trade names which may be
referred to herein are the property of their respective owners.
About Extend
Extend, a leading modern provider of product protection and
shipping protection, enables merchants to easily offer protection
and deliver an elegant support experience to their customers.
Through its AI-driven technology, Extend handles everything from
offer merchandising and optimization to claim fulfillment, all
while delivering seamless end-to-end customer experiences. The
company's API-first solution has flipped the antiquated extended
warranty and shipping protection models by putting the customer
first. Extend boosts customer confidence and retention, while
increasing conversion rates and merchant revenue. Extend works with
more than 1,200 leading manufacturers and retailers across multiple
industries including Peloton, Visionworks, Casper, Sonos, and many
more.
The company was founded in 2019 and is headquartered in San
Francisco, Calif.
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version on businesswire.com: https://www.businesswire.com/news/home/20240501229393/en/
Public Relations Beyond, Inc. pr@beyond.com
Stephanie Conell Extend stephanie@extend.com
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