FLORHAM PARK, N.J.,
Oct. 17, 2019 /PRNewswire/ --
Citizens in South Carolina now
have access to a fully operational and federally certified child
support system thanks to technology and services from Conduent
Incorporated (NYSE: CNDT). The system is serving children and
families across the state, tracking payments for more than 250,000
child support cases.
The state's Department of Social Services (DSS) recently
announced that its Palmetto Automated Child Support System and
centralized State Disbursement Unit (SDU) received certification
from federal enforcement officials, ending more than two decades of
efforts to develop a compliant system. Following previous
unsuccessful efforts by other contractors, Conduent began
supporting the agency in 2015, helping to manage the system
upgrades and the implementation needed to meet national standards
and requirements.
"This is a great achievement for South
Carolina, and Conduent, as the prime contractor — along with
support from other partners — played an integral role in making it
happen," said Tim Mose, Director,
DSS Child Support Services Division. "The new system consolidates
payments and ensures that cases are processed faster, benefiting
custodial and non-custodial parents of children receiving child
support."
Under a contract with the state, Conduent implemented a new
automated system used by DSS staff and individual Clerks of Court.
It replaces and combines 47 previous county and state systems into
one. The new SDU also centralizes payments into one statewide
processing center, making it easier and quicker for employers and
other users to send payments via electronic methods, including
those routing checks from other states.
"This milestone exemplifies the trust DSS and other clients have
in our child support team, serving the needs of children and
families," said Mark Brewer,
President, Global Public Sector Solutions, Conduent. "This new
system brings South Carolina's
child support program into compliance and positions it to deliver
mission-critical interactions more effectively and
efficiently."
For more than 25 years, Conduent has served child support
agencies, helping them to improve services for citizens. The
company currently processes more than one-third of the nation's
child support payments every year and is an industry leader in
accuracy, efficiency and reliability. Conduent's ExpertPay™
platform is used by more than 275,000 employers, payroll processors
and non-custodial parents.
Conduent helps government agencies transform their operations
and business processes to better serve constituents. Delivering
innovative solutions through analytics and data, Conduent offers
solutions for government payments and health care, as well as
eligibility and enrollment, child support and case management.
About Conduent
Conduent delivers mission-critical services and solutions on behalf
of businesses and governments – creating exceptional outcomes for
its clients and the millions of people who count on them. Through
people, process and technology, Conduent solutions and services
automate processes, improve efficiencies, reduce costs and enable
revenue growth. It's why most Fortune 100 companies and over 500
government entities depend on Conduent every day to manage their
essential interactions and move their operations forward.
Conduent's differentiated services and solutions improve
experiences for millions of people every day, including two-thirds
of all insured patients in the U.S., 11 million employees who use
its HR Services, and nearly nine million people who travel
through toll systems daily. Conduent's solutions deliver
exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40%
efficiency increase in HR operations, and up to 40% improvement in
processing costs, while driving higher end-user satisfaction. Learn
more at www.conduent.com.
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.
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SOURCE Conduent Incorporated