ATLANTA, Jan. 13, 2020 /PRNewswire/
-- Craneware (AIM: CRW.L), the healthcare
market leader in automated value cycle solutions, today announced
it is successfully leveraging a consultative implementation
approach across all solutions to measurably improve customer
financial and operational performance. This approach is founded
upon LEAN principles for effective process development and
includes utilizing voice of the customer exercises to develop
Critical-to-Quality (CTQ) trees; discovery questionnaires; role
assessments; and application-specific value scorecards.
Craneware's flagship solution, Chargemaster Toolkit®, has earned
the KLAS No.1 ranking in Revenue Cycle – Chargemaster Management
for 12 of the past 13 years with implementation, support and
ongoing customer experience being key metrics. Following an
in-depth customer discovery to understand unique business processes
and areas for driving value, monthly scorecards ensure optimal
use of Craneware products by tracking key KPIs such as end user
productivity, data health and monitoring, and related financial
impacts. This provides customers with a starting point for ongoing
measurement of financial and operational performance following
implementation.
"At Craneware, we understand that any I.T. investment requires a
comprehensive and customized process for ensuring solution adoption
as well as maximum return on value," said Emily Casto, vice president customer experience
for Craneware. "Through our consultative implementation approach,
we provide customers with a customized business process, leveraging
our applications and the personalized guidance needed following
implementation to measure successes and opportunities. This is just
another example of our commitment to providing an award-winning
customer experience."
Other ways that Craneware enhances the customer experience
include:
- Craneware Academy, an award-winning online education program
designed to help customers develop a deeper understanding of how
the company's products and services work while also providing
world-class healthcare financial industry training to support
ongoing education.
- Craneware's Customer Care program, which brings together data
and the company's passionate professionals to define and deliver
value throughout the business partnership.
- The Craneware Value Cycle Excellence Awards, which recognizes
outstanding customer adopters of Craneware solutions who are
driving value cycle excellence, the full lifecycle of optimizing
every opportunity to achieve the best outcome for the best
cost.
To find out more about the Craneware customer journey, please
visit this link to download an infographic.
About Craneware
Craneware (AIM: CRW.L), the leader in automated value cycle
solutions, collaborates with U.S. healthcare providers to plan,
execute and monitor value-based economic performance. Our flagship
solution, Chargemaster Toolkit®, has earned the KLAS No.1 ranking
in Revenue Cycle – Chargemaster Management for 12 of the past 13
years and is part of our value cycle management suite, which
includes charge capture, strategic pricing, patient engagement,
claims analytics, patient engagement, revenue recovery and
retention, and cost and margin intelligence solutions. Learn more
at
craneware.com.
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SOURCE Craneware