CAMPBELL, Calif., June 22 /PRNewswire-FirstCall/ -- Nimsoft, a
business unit of CA Technologies (Nasdaq: CA), today announced that
QTS (Quality Technology Services) is deploying the Nimsoft
Monitoring Solution (NMS) to provide a unified monitoring platform
for its clients' complex infrastructures. NMS will monitor a broad
range of network elements, systems, and applications for QTS
clients, and provide comprehensive insight into system health and
performance. This will enable QTS to deliver the benefit of
improved systems and application availability to its clients,
faster problem resolution, and better visibility into the operation
and reliability of their hosted infrastructure.
With 12 data centers nationwide, QTS is a full-service
technology infrastructure company and is the third largest data
center company in the U.S. The company, formed by numerous
acquisitions, was looking to consolidate several monitoring systems
and streamline operations. QTS chose Nimsoft for its scalability,
easy customization, extensive dashboard and client portal features.
The solution's redundancy and automatic failover also fulfilled QTS
reliability requirements.
"NMS uniquely addresses the monitoring requirements of service
providers and their clients," said Nauman
Chughtai, director of applications at QTS. "With NMS, we can
deliver maximum uptime to our customers—while controlling our
overall infrastructure management costs."
NMS allows QTS to save significant time and money through
automation. When an event comes in, NMS automatically opens a
ticket and captures all the metrics needed to take care of the
issue. "We will be able to reduce the time it takes us to clear an
incident from the ticketing system by up to 60%," said Chughtai.
"Faster issue identification and resolution leads to improved
customer satisfaction and enables us to ensure the availability of
the systems and applications we support for our clients."
In the future, QTS plans to leverage NMS to support its cloud
offerings, enabling clients to automatically provision services
from a web-based portal. Built on the same platform as NMS, QTS
client-facing portals will allow customers to view reporting and
monitoring activities from any browser. By providing clients with
more visibility into the health of their systems and applications,
QTS can reduce call center costs and further increase customer
satisfaction.
"Unlike most competing solutions, NMS is easily customizable and
enables service providers like QTS to more adaptively meet the
varied and constantly changing needs of all kinds of customers,"
said Gary Read, senior vice president and general manager of the
Nimsoft business unit at CA Technologies. "By choosing NMS,
QTS has gained flexible, scalable monitoring capabilities that fit
well with its managed service business model and provide the
automation and cost savings necessary for profitable growth."
About Quality Technology Services
QTS (Quality Technology Services) is a leading national provider
of data center facilities and professionally managed IT, cloud
computing and hosting services to enterprise businesses. With 12
locations in eight states, QTS owns, operates and manages more than
3.5 million square feet of secure, state-of-the-art data center
infrastructure and provides mission-critical IT operations for
performance and cost-efficiency. Global enterprises, financial
companies, and services providers rely upon QTS ITIL certified
services organization and expertise to manage their
mission-critical IT infrastructures. QTS uniquely combines
customized data center solutions, co-location and fully managed
hosting solutions to over 700 customers in the United States. For more information about
QTS, please visit www.qualitytech.com or call toll free
866.210.8238.
About Nimsoft
Nimsoft provides Unified Monitoring™ solutions for virtualized
data centers, hosted and managed services, cloud platforms, and
SaaS resources. The Nimsoft Unified Monitoring architecture
eliminates the need to deploy a new monitoring solution for
outsourced services, public or private clouds, or SaaS
implementations. About 800 customers use Nimsoft Unified Monitoring
solutions, including hundreds of leading hosting, cloud and managed
service providers such as 1&1, BlueLock, CDW, Hitachi, QTS,
Rackspace, SoftLayer and Troubadour. For more information,
visit www.nimsoft.com or to see Nimsoft Unified Monitoring in
action, visit the Nimsoft public portal at
www.unifiedmonitoring.com. Nimsoft is a business unit within the CA
Technologies Cloud Products & Solutions Business Line.
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About CA Technologies
CA Technologies (Nasdaq: CA) is an IT management software and
solutions company with expertise across all IT environments – from
mainframe and distributed, to virtual and cloud. CA Technologies
manages and secures IT environments and enables customers to
deliver more flexible IT services. CA Technologies innovative
products and services provide the insight and control essential for
IT organizations to power business agility. The majority of the
Global Fortune 500 relies on CA Technologies to manage evolving IT
ecosystems. For additional information, visit CA Technologies at
www.ca.com.
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Legal Notices
Copyright© 2010 CA. All Rights Reserved. One CA Plaza, Islandia,
N.Y. 11749. Nimsoft and Nimsoft Unified Monitoring are trademarks
or registered trademarks of Nimsoft Inc. All other trademarks,
trade names, service marks and logos referenced herein belong to
their respective companies.
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SOURCE CA Technologies