CAMPBELL, Calif., June 21, 2011 /PRNewswire/ -- Nimsoft today
announced that Denovo Ventures, LLC (Denovo) will be deploying
Nimsoft Unified Manager as part of its Enterprise Hosting and Cloud
Computing Services offering to enable better efficiencies while
improving service speed and quality.
Nimsoft Unified Manager, a multi-tenant IT
Management-as-a-Service solution, combines industry-leading
infrastructure monitoring (Nimsoft Monitor) and ready-to-use
ITIL®-based service management (Nimsoft Service Desk).
"To provide the quality of service our clients expect, we need
service desk and monitoring solutions that support multiple clients
and a flexible licensing model that enables economies of scale,"
said Bill Hylton, executive vice
president, Denovo Enterprise Hosting and Cloud Computing. "Nimsoft
Unified Manager allows us to securely and efficiently segregate
data in a shared environment to reduce costs."
Nimsoft Service Desk provides action-based workflows built on
ITIL standards and years of best-practice knowledge to coordinate
all aspects of service delivery and increase customer satisfaction.
The flexible and configurable solution meets specific business
requirements without the traditional long-term cost and complexity
of code-based customization.
Nimsoft Service Desk enables end-users to log requests and track
progress in real time, providing Denovo staff with actionable
information, while allowing end users to search a shared knowledge
base for solutions to resolve their own issues. By increasing
visibility and enabling proactive troubleshooting, Nimsoft Service
Desk minimizes Denovo's service desk overhead and helps keep costs
down without sacrificing IT performance or reliability.
"Nimsoft Service Desk provides self-service capabilities, so our
clients can troubleshoot potential issues themselves," said Hylton.
"This helps eliminate costly, time-consuming ticket and service
requests."
Denovo will also be deploying Nimsoft Monitor to proactively
monitor disparate cloud environments, including both private and
external/public clouds, and to help ensure SLA performance across
its client base.
"Nimsoft Unified Manager allows cloud solution providers like
Denovo to improve their competitive position by more
cost-effectively delivering better, faster service to a larger
number of individual clients," said Chris O'Malley, Nimsoft CEO.
"Nimsoft also enables Denovo to provide the robust self-service
capabilities that are so important for making the cloud a seamless
extension to their clients' end-to-end business operations."
About Denovo
Established in 2003, Denovo Ventures, LLC is a full-service
Enterprise Hosting/Cloud Computing and Professional Services firm
with extensive expertise in designing, implementing and supporting
enterprise software and hosting/cloud solutions. Denovo
delivers enterprise hosting and cloud computing services from
their SAS 70 certified data centers located in the United
States. As an Oracle Platinum Partner,
Denovo's Professional Services team has over 150 years of
Oracle J.D. Edwards and ERP experience and has successfully
completed Oracle ERP implementation projects for a wide
variety of commercial and public sector clients. The company
serves a North American client base from offices located in
Denver, CO; St. Louis, MO; Los
Angeles CA; San Diego, CA;
Kansas City, KS; and Atlanta, GA.
(Logo: http://photos.prnewswire.com/prnh/20101005/NY72964LOGO
)
About Nimsoft
Nimsoft provides integrated, modern IT management solutions for
more than 1,000 enterprise and service provider customers globally,
including 1&1, CDW, SoftLayer, SunGard Availability Services,
Sur La Table, TriNet, and Virgin America. The company's Nimsoft
Unified Manager is an industry-leading solution that helps
organizations easily monitor and manage IT services in increasingly
complex business environments. Nimsoft products integrate with
existing solutions at any point from the data center to the cloud,
and are available on a pay-as-you-go basis. For more information,
visit www.nimsoft.com.
Legal Notices
Copyright © 2011 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All
other trademarks, trade names, service marks and logos referenced
herein belong to their respective companies. ITIL® is a Registered
Trade Mark of the Office of Government Commerce in the United
Kingdom and other countries.
Press Contact
Megan Bucks
Nimsoft
415-601-3632
Megan.bucks@nimsoft.com
SOURCE Nimsoft