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BMC Software Inc. (BMC) recently clinched an information technology service management (ITSM) deal. This time the IT solutions provider is offering its services to DyStar Group Pte Ltd. for an undisclosed amount.

Broadly known as a leading raw material and services provider to the textile and leather industry, DyStar’s operations are spread across the world. The company had been relying on a very complex system for handling customer queries from different parts of the world. Efficient helpdesk systems are critical for customer retention, which was the main reason DyStar went for BMC Software’s Remedyforce Service Desk solution.

The BMC Remedy suite reduces complexities in ITSM. The solution integrates core help desk capabilities, including change management, asset management and request management services. BMC Software’s Remedy suites are in demand thanks to their capacity to reduce costs. Moreover, they are also easy to deploy.

BMC Remedy’s popularity can be inferred from continuous deployments. In March, Lenovo Group Ltd., TUI InfoTec GmbH and CITIC Telecom International CPC Limited opted for BMC Software’s Remedy suite.

The growing popularity of the product led to an ITIL certification, which was awarded by Pink Elephant, the world’s leading IT service management education and consulting provider.

Recently, in an effort to make the product suite more advanced, BMC Software announced its intention to acquire Numara Software, a provider of integrated IT management solutions for medium-sized businesses. The strategic acquisition will provide BMC Software access to more than 13,000 service and asset management solutions that will enable IT organizations to improve the services they offer to end users.

Growth seems imminent for the IT solutions provider. Nonetheless, weaker expenditure from different government and private customers and the ongoing European economic turmoil will remain headwinds for the next few quarters. At the same time, heightened competition from big industry players such as International Business Machines, Hewlett-Packard Company (HPQ), EMC Corp. (EMC) and CA Inc. (CA) remains a concern.

Currently, BMC Software has a Zacks #3 Rank, indicating a short-term Hold recommendation.

 
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