Troubling Gaps Between IT and Business Executives Hamper Innovation and Business Growth
24 Settembre 2012 - 3:00PM
Business Wire
According to “Why IT Needs to Lead Now: The Innovation
Imperative,” a new CA Technologies (NASDAQ:CA) study
unveiled today, a disconnect between IT and business executives and
lack of focus on innovation may be leading to missed opportunities
to drive revenue, grow market share, increase speed to market and
improve customer satisfaction.
Of the 800 global business and IT executives surveyed, 34
percent of the business respondents characterize their relationship
with IT as combative, distrustful or siloed, and 31 percent on the
IT side agree with that assessment. Similarly, one-third of IT
respondents identified IT as an “authority or expert on
innovation,” while only one-fifth (21 percent) of business
executives believe the same.
Findings show that IT respondents are also more likely to
position themselves as driving innovation, being an expert on
innovation or having the required skills to foster innovation than
their business counterparts. Business respondents rated IT lower
across the study’s eight metrics on this topic, including knowledge
of the business, skill sets and communication skills.
“This study on innovation confirms that the majority of IT
resources are still dedicated to ‘keeping the lights on.’ IT is at
a critical point where it must determine how to remove
inefficiencies to deliver business-critical projects with speed and
agility,” said Andi Mann, vice president, Strategic Solutions, CA
Technologies. “Formalizing, measuring and rewarding innovation are
important first steps to deriving true business value and will help
to create confidence among a CIO’s peers in the C-suite for IT to
take the reins on innovation.”
Further, the Innovation Imperative study outlines the importance
of innovation for driving business success with achieved or
expected benefits ranging from higher customer satisfaction (86
percent), increased speed to market (79 percent), to increased
profit (85 percent) and revenue/market share (83 percent). On the
other hand, not investing in innovation can result in an inability
to attract new customers/markets (37 percent), increased
competitive pressure (32 percent) and revenue loss (31
percent).
Similarly, in “The Future Role of the CIO: Digital
Literacy,” a study of 685 CIOs in 22 countries,
one-fifth of the CIOs indicate that the C-suite does not understand
the impact of new and emerging technologies. This senior-level
‘digital illiteracy’ is causing diminished market responsiveness,
missed business and investment opportunities, poor competitiveness
and slower time-to-market.
The results of these two studies confirm an age-old issue
regarding the dynamics between IT and business executives. The key
take-away is that the CIO and IT departments, in general, are in a
prime position to help their organizations drive innovation for
business benefit, and to help business leaders better understand
the value of technology to improve customer satisfaction, create
competitive advantage and increase profits.
Professor Joe Peppard, director of the Information Systems
Research Centre at Cranfield School of Management noted, “CIOs are
in a good position to become more involved in strategic
discussions. This will enable them to demonstrate how a particular
digital strategy or project can deliver value, and win the
credibility to take it forward.”
For more information about the “Why IT Needs to Lead Now: The
Innovation Imperative” survey and for links to access additional
materials visit www.ca.com/ii.
To learn more about “The Future Role of the CIO: Digital
Literacy” study visit www.ca.com/digitalliteracy.
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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