UK Utility Provider, EDF Energy, Selects Verint ULTRA; Deploys ULTRA's Actionable Intelligence to Enhance Customer Service acro
07 Agosto 2006 - 2:30PM
Business Wire
Verint Systems Inc. (NASDAQ:VRNT), a leading provider of analytic
software-based solutions for security and business intelligence,
today announced that EDF Energy, one of Europe's leading energy
suppliers, has selected and is deploying Verint's ULTRA(TM)
solution to enhance the customer service it provides across its six
contact centers in the UK. EDF Energy (LSE: EPN) is part of EDF
Group, one of the largest energy companies in Europe. EDF Energy is
responsible for the generation, supply and distribution of
electricity and gas to over 7.8 million homes and businesses
throughout the UK. ULTRA will be used enhance customer service and
improve customer retention across the company's six contact center
locations staffed by 2,500 agents. "Verint's ULTRA solution is a
vital part of our strategy to provide our customers a first class
service and customer experience and to provide a key differentiator
in our market. ULTRA's actionable intelligence helps us identify
areas where agents require additional coaching and training, so
that they can offer the best possible customer service," said Matt
Smith, IT and telecommunications contact center support operations
manager, EDF Energy. Verint's ULTRA solution and Analytics(TM)
suite drive total quality by enabling organizations of all sizes to
cost-effectively capture all customer interactions and extract
actionable intelligence from telephone, Voice-over-IP, email or
chat. Easy access to all customer data through ULTRA's Web-based
desktop portal enables enterprises to use what they learn from
customer contacts to optimize their processes, increase
productivity, comply with risk management requirements and improve
service to their customers. "EDF Energy joins a growing list of
utility providers who recognize that actionable intelligence is a
key factor in delivering competitive, differentiated customer
service," said Dan Bodner, CEO and President of Verint Systems.
"Understanding the root cause of customer and performance issues
can provide EDF with valuable insight into the effectiveness of
their customer operations." About Verint Systems Inc. Verint(R)
Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic software-based solutions for security and
business intelligence. Verint software, which is used by over 1,000
organizations in over 50 countries worldwide, generates actionable
intelligence through the collection, retention and analysis of
voice, fax, video, email, Internet and data transmissions from
multiple communications networks. Verint is a subsidiary of
Comverse Technology, Inc. (NASDAQ:CMVT). Visit us at our website
www.verint.com. Note: Certain statements concerning Verint's future
revenues, earnings per share, results or prospects are
"forward-looking statements" under the Private Securities
Litigation Reform Act of 1995. There can be no assurances that
forward-looking statements will be achieved, and actual results
could differ materially from forecasts and estimates. Important
risks, uncertainties and other important factors that could cause
actual results to differ materially include, among others:
potential impact on Verint's financial results as a result of
Comverse's creation of a special committee of the Board of
Directors of Comverse to review matters relating to grants of
Comverse stock options, including but not limited to, the accuracy
of the stated dates of Comverse option grants and whether Comverse
followed all of its proper corporate procedures and the results of
the Comverse special committee's review; the effect of Verint's
failure to timely file all required reports under the Securities
Exchange Act of 1934, and the resultant potential delisting of
Verint's common stock on Nasdaq; the impact of governmental
inquiries arising out of or related to option grants; introducing
quality products on a timely basis that satisfy customer
requirements and achieve market acceptance; lengthy and variable
sales cycles create difficulty in forecasting the timing of
revenue; integrating the business and personnel of Mercom and CM
Insight; risks associated with significant foreign operations,
including fluctuations in foreign currency exchange rates;
aggressive competition in all of Verint's markets, which creates
pricing pressure; integrating the business and personnel of
MultiVision, including implementation of adequate internal
controls; managing our expansion in the Asia Pacific region; risks
that Verint's intellectual property rights may not be adequate to
protect its business or that others may claim that Verint infringes
upon their intellectual property rights; risks associated with
integrating the business and employees of Opus and RP
Sicherheissysteme GMBH; risks associated with Verint's ability to
retain existing personnel and recruit and retain qualified
personnel in all geographies in which Verint operates; decline in
information technology spending; changes in the demand for Verint's
products; challenges in increasing gross margins; risks associated
with changes in the competitive or regulatory environment in which
Verint operates; dependence on government contracts; expected
increase in Verint's effective tax rate; perception that Verint
improperly handles sensitive or confidential information; inability
to maintain relationships with value added resellers and systems
integrators; difficulty of improving Verint's infrastructure in
order to be able to continue to grow; risks associated with
Comverse Technology, Inc. controlling Verint's business and
affairs; and other risks described in filings with the Securities
and Exchange Commission. All documents are available through the
SEC's Electronic Data Gathering Analysis and Retrieval system
(EDGAR) at www.sec.gov or from Verint's website at www.verint.com.
Verint makes no commitment to revise or update any forward-looking
statements. Verint, the Verint word mark, Actionable Intelligence,
Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA,
LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint
Systems Inc. Other names may be trademarks of their respective
owner.
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