CIVICA Selects Vonage for Next Generation Local Authority Communications
27 Aprile 2021 - 9:00AM
Business Wire
Vonage (Nasdaq: VG), a global leader in cloud communications
helping businesses accelerate their digital transformation, has
been chosen by Civica, a global leader in software for public
services, to lead the digital transformation of local authority
communications channels.
Civica Modern.Gov manages the digital solutions of over 300
local authorities in the UK. Civica’s applications are used by 2.5
million professionals globally to streamline service delivery,
support vital services for 90 million people, and administer £150
billion of funds.
Vonage Communications Platform APIs allow developers to easily
enhance and build intelligent, intuitive customer experiences
directly into their existing applications and devices. Civica will
use the Vonage Video API to create an engaging video platform for
both internal meetings and external communications with the
public.
“Enhancing and streamlining our video offering has become a core
focus for Civica during the pandemic, and we expect demand for
unified and scalable communications platforms to rise exponentially
within the local authorities we service,” said Steven Garratt,
Managing Director of Civica Modern.Gov.
“With Vonage’s Video API, we are able to keep users within our
ecosystem, allowing us to ensure that both local authority
employees and members of the public can join meetings, communicate,
and view secure and easily accessible information from any
device.”
For local authorities the move to virtual services during the
last year has necessitated rapid digital transformation; and Civica
will use the Vonage Video API to enhance the functionality and user
experience of its current offering. The scalable and secure digital
meeting platform will include request-to-speak and screen share
functionality, archiving/broadcasting, chat for moderators, a
virtual lobby, all integrated alongside secure document annotation
and voting tools.
David Darmon, Vonage Vice President of Sales for EMEA added, “We
are seeing a permanent shift in the way that public sector
organisations communicate and operate, a transformation that has
been accelerated by the pandemic. Traditional methods are no longer
effective in meeting the engagement needs of service users.
”Vonage understands this, and through the Vonage Communications
Platform we are empowering organisations like Civica to do what’s
next and stay ahead. We are proud to support Civica in providing a
full-service integrated communications platform across the UK
through our programmable API solutions.”
Vonage is a supplier on Crown Commercial Service’s (CCS) G-Cloud
framework, which enables public sector organisations to search,
evaluate and procure cloud services from select suppliers. CCS
supports the public sector to achieve maximum commercial value when
procuring common goods and services. In 2019/20, CCS helped the
public sector to achieve commercial benefits worth over £1bn,
supporting world-class public services that offer best value for
taxpayers.
With an ever-growing network of more than one million registered
developers, the Vonage Communications Platform makes it easy for
organisations to use APIs to disrupt their industries, and enable
the type of business continuity, remote work, and remote delivery
of services that is so essential in today's environment. Through
its partners, Vonage’s platform is at the centre of many notable
transformational projects in the EMEA region, and a de facto for
startups.
To find out more about Vonage, visit www.vonage.co.uk
###
About Vonage
Vonage (Nasdaq: VG), a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Platform is fully programmable and allows for the
integration of Video, Voice, Chat, Messaging and Verification into
existing products, workflows and systems. Vonage's fully
programmable unified communications and contact center applications
are built from the Vonage platform and enable companies to
transform how they communicate and operate from the office or
anywhere, providing enormous flexibility and ensuring business
continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe and Asia.
About Civica Group
Civica is one of the UK’s largest software companies, with over
30 years of proven expertise in delivering improved outcomes for
public services around the world.
www.civica.com
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