Amica Deploys Rugged Toughbook® Computers to Auto Appraisers
05 Ottobre 2012 - 3:00PM
Business Wire
Panasonic, an industry leader in rugged, reliable mobile
computers, today published a new case study highlighting Amica’s
successful deployment of Toughbook® 19 convertible tablets, which
have increased auto appraiser efficiency and overall customer
satisfaction. Amica, the country’s oldest mutual insurer of
automobiles, also offers home, marine, personal umbrella liability
and life insurance products. Amica prides itself on exceptional
customer service and recognized early on that mobile technology
could play a role in enhancing their service.
Prior to the Toughbook deployment, Amica’s appraisers were
equipped with standard business laptops. However, due to regular
hard disk failures and poor Internet connections, Amica realized it
needed to consider ruggedized notebook computers. Amica identified
a set of required features that included durability, functionality
in and out of the vehicle and a dependable wireless connection.
After an extensive pilot program, Amica chose the Panasonic
Toughbook 18 convertible tablet with integrated mobile broadband
for its rugged specifications, platform stability and the Panasonic
brand reputation. Amica deployed the Toughbook mobile computers
nationwide, allowing auto appraisers to write estimates on site and
instantly upload reports while driving to the next customer
appointment.
“The Toughbook 18 really stood out because it had the
functionality and flexibility of a tablet and a clamshell, but it’s
also rugged and lightweight,” said Larry Brown, Senior Systems
Engineer with Amica. “The Toughbook 18 is also compatible with the
estimating software and allows appraisers to attach notes and
utilize drop-down menus through the dual-touch screen.”
At the end of the rollout, Amica had 50 Toughbook 18s and 19s
(the next-generation convertible tablet) deployed in the field. As
a result of the Toughbook implementation, Amica appraisers have
been able to handle more work in fewer hours. Average inspections
completed in a day went up 27 percent – one to two more claims a
day on average. Average cycle time, the amount of time it takes for
a customer to receive payment, was reduced by 24 percent.
“We have been very satisfied with the results of our Toughbook
deployment and were able to fully realize our goals within the
first two years. Appraisers are able to write estimates at the
vehicle site, which has reduced the need for second appointments,
thereby improving the appraiser’s efficiency,” said Brown. “After
experiencing more than 20 percent failures with business laptops,
we only experienced one Toughbook failure in the first two years, a
failure rate of 0.02 percent.”
Recently, Amica refreshed its deployment to upgraded Toughbook
19s with enhanced processors and embedded 3G mobile broadband for
better wireless connections. With the original units still
operational, Amica was able to donate them to the local police
department.
The full Amica case study can be downloaded at the Toughbook
website here.
Follow the Toughbook Brand
The Panasonic Toughbook brand can be followed on social media
channels, including Facebook, Twitter, YouTube, Flickr and
PanasonicforBusiness.com.
For more information on Toughbook mobile computers, go to
http://www.panasonic.com/business/toughbook/laptop-computers.asp.
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