DENVER, Oct. 17,
2023 /PRNewswire/ -- Startek® (NYSE: SRT),
a global customer experience (CX) solutions provider, announced today it has been recognized as
a Major Contender by leading global analyst firm Everest Group in
the Customer Experience Management (CXM) in the Asia Pacific (APAC) – PEAK Matrix®
Assessment 2023. This achievement underscores the company's
steadfast dedication to delivering exceptional customer experiences
and solidifies its role as a trusted partner in the CX
industry.
"It's a great honor to be recognized by Everest Group in the CXM
Services PEAK Matrix. Our position showcases our team's proven and
ability to deliver innovative, digital-first CX solutions in a
highly competitive market," said Bharat Rao, Global CEO, Startek.
"Our commitment to delivering exceptional customer experience,
coupled with our strategic focus on combining people, technology
and data to deliver results, has positioned us as a frontrunner in
the CX landscape."
Everest Group's CXM Services PEAK Matrix® Assessment
for 2023 - APAC Region evaluates 54 CXM service providers worldwide
and assesses their market success, vision and capabilities. The
report recognizes Startek outstanding commitment to addressing
evolving enterprise priorities by engaging in technology
partnerships and developing proprietary technology tools. These
initiatives enable operational efficiencies and deliver seamless
experiences for the digital-age consumer, aligning perfectly with
the growing importance of AI in the CX market.
"Startek occupies an extensive network of agents across the APAC
region providing strong language capabilities in several native
languages such as Japanese, Sinhalese, Chinese and Hindi to tap
into the fast-growing CXM opportunity in the region," said Sharang
Sharma, Vice President, Everest Group. "Startek has successfully
implemented outcome-based pricing models for clients that are
seeking strategic partnerships. This combined with its ongoing
investments to expand its cloud and employee management
capabilities, has helped to position it as a Major Contender in
Everest Group's Customer Experience Management (CXM) APAC – PEAK
Matrix® Assessment 2023."
Everest Group's reports affirm the Startek strategy, which
includes the development of innovative capabilities and global
expansion, with a strategic focus on key regions. This approach has
solidified the company's position as a leading global Customer
Experience (CX) provider, present in 12 countries. To learn more
about Startek, visit www.startek.com
To access the full report, click here
https://www.startek.com/insight-post/analyst-reports/startek-recognized-as-a-major-contender-in-everest-group-customer-experience-management-cxm-services-peak-matrix-assessment-2023-apac/
About Startek®
For more than 35 years, Startek has delivered customer
experience (CX) excellence for the world's leading brands. Spread
across 12 countries, our 38,000 associates create memorable,
personalized experiences in both voice and non-voice channels. Our
clients span from fortune 500s to fast-growing startups in a
diverse range of industries including cable, media and telecom;
travel and hospitality; retail and e-commerce and banking and
financial services.
By creating closer connections, Startek delivers value for our
clients, opportunity for our people and sustainable growth for our
shareholders.
To learn more visit www.startek.com and follow us on
LinkedIn@Startek.
Media relations
Neha Iyer
Startek
neha.iyer@startek.com
Investor relations
Cody Cree
Gateway Group, Inc.
SRT@gateway-grp.com
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