ENGLEWOOD, Colo., Dec. 22, 2021 /PRNewswire/ -- TTEC Holdings, Inc.
(NASDAQ: TTEC), one of the largest global customer experience (CX)
technology and services innovators for end-to-end digital CX
solutions, announces the signing of an agreement to acquire certain
citizen experience and smart city assets of Faneuil, Inc. a wholly
owned subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ).
"Citizen experience for the public sector is a core component of
TTEC's vision, and this transaction will accelerate our growth in
this rapidly expanding market," said Ken
Tuchman, chairman and CEO, TTEC. "The acquisition of this
platform amplifies TTEC's decades of leadership in delivering
citizen experience solutions." Tuchman continued, "Visionary public
sector leaders understand that innovative citizen engagement must
be frictionless, automated, and personalized going forward."
Tuchman concluded, "Upon closing, the combined public sector
assets position us to accelerate our strategy of partnering with
governments around the world to deliver equitable, secure, digital
and engaging citizen experiences at scale, particularly in the
areas of infrastructure, transportation, and healthcare."
At a time when governments around the globe are deploying
incremental investments in digital citizen experience and smart
government programs, TTEC's global scale and market-leading digital
CX solutions, combined with Faneuil's deep state and local
government expertise, positions the company as the public sector's
premier CX provider. The combination of TTEC Engage, TTEC Digital,
and the Faneuil assets will better enable TTEC to address
fast-growing public sector opportunities related to mobility, fleet
management, congestion management, health and wellness, healthcare
exchanges, labor and social benefits delivery, and emergent
infrastructure citizen response systems.
"TTEC's scale, engagement, culture and expansive CX capabilities
spanning innovative digital solutions, global delivery footprint,
access to industry best practices, and flexible work environments
will immediately benefit our clients," said Anna Van Buren, CEO, Faneuil, Inc. who, along
with a portion of her management team, will be joining TTEC to run
the acquired platform and will also continue to provide services to
Faneuil pursuant to service agreements entered into at closing. "I
could not be more excited about the combination of our respective
public sector platforms. In addition to the power of our
combined capability, TTEC's brand, mission, vision, culture, and
intense focus on customer, citizen and employee experience make
this the perfect home for our clients and employees."
The transaction is expected to close during the first quarter of
2022, subject to customary closing conditions and consent,
including the competition clearance by the Federal Trade
Commission.
About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is one
of the largest, global CX (customer experience) technology and
services innovators for end-to-end, digital CX solutions. The
company delivers leading CX technology and operational CX
orchestration at scale through its proprietary cloud-based CXaaS
(Customer Experience as a Service) platform. Serving iconic and
disruptive brands, TTEC's outcome-based solutions span the entire
enterprise, touch every virtual interaction channel, and improve
each step of the customer journey. Leveraging next gen digital and
cognitive technology, the company's Digital business designs,
builds, and operates omnichannel contact center technology,
conversational messaging, CRM, automation (AI / ML and RPA), and
analytics solutions. The company's Engage business delivers digital
customer engagement, customer acquisition & growth, content
moderation, fraud mitigation, and data annotation solutions.
Founded in 1982, the Company's singular obsession with CX
excellence has earned it leading client NPS scores across the
globe. The company's nearly 62,300 employees operate on six
continents and bring technology and humanity together to deliver
happy customers and differentiated business results. To learn more
visit us at www.ttec.com.
Contact
Tim Blair
tim.blair@ttec.com
+1.303.397.9267
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SOURCE TTEC Holdings, Inc.