ISLANDIA, N.Y., Aug. 17 /PRNewswire-FirstCall/ -- CA Technologies
(Nasdaq: CA) today announced the availability of CA Service Catalog
r12.5, designed to enable enterprise business and service providers
to provide transparency in their Service Offerings, align service
quality to business needs, and to gain greater business
insight.
"CA Service Catalog enables you to publish a top-down oriented
service catalog that provides a 360-degree view of offerings, and
helps remove the disconnect between what IT provides and the
expectations of their business users. This allows IT to better
align with the business and to replace costly, labor-intensive
manual fulfillment methods," said Brian
Bell, general manager of Service Portfolio Management at CA
Technologies. "With this new version, companies can better manage
service costs and consumption, and provide visibility into service
usage in financial or business terms, rather than as technical
operational metrics."
CA Service Catalog r12.5 delivers:
- Increased Value by communicating service offerings in
rich descriptive business language in a centralized Service
Catalog
- Reduced Risk by helping to ensure that service delivery
is aligned with request service levels and customer
expectations
- Agility by automating service delivery processes from
request to approval to fulfillment and speeding time to service
provisioning
- Reduced Costs by understanding the value of services
consumed in financial terms and comparing rates to industry
benchmarks
"Since we began using the new CA Service Catalog, customer
satisfaction has increased to 98 percent for requests, from a low
of 62 percent," said Harry K.
Butler, director of Infrastructure, Elbit Systems of
America. "File share access service used to be a two to four day
process. Now we are turning those requests around in just two to
four hours. Best of all, our Finance team confirmed that while we
had originally planned for ROI in 14 months, based on number of
requests processed and human cost savings, we actually realized ROI
in six months instead."
According to Ovum*, "The tight integration of CA Service
Catalog and CA Service Accounting provides businesses with
visibility into IT service costs and consumption by business unit.
Businesses can then implement corporate cost allocation for IT
services based on actual usage and business rules, and generate
billing adjustments for breaches in service quality."
The new features in CA Service Catalog r12 include:
- New IT Process Automation Manager - enterprise class
tool provides repeatable and extensible automation
- Included Service Accounting – automated invoicing,
usage-based billing and rollup of charges, and support for
standardized allocation methodologies
- New CA Business Intelligence – powerful enterprise
reporting engine based on SAP Business Objects Enterprise
- New Forms Designer - automated data capture and third
party integration that speeds user requests and reduces errors
- Enhanced Request Service Level Agreements - set
expectation of service delivery and improve the IT customer
relationship
- Enhanced Service Request Controls - reduce
administration and increase management oversight
- Enhanced End-User Experience - updated interface and a
reduction in steps needed to create a request
Availability
CA Service Catalog r12.5 is available now for Microsoft Windows
Server with Microsoft SQL Server or Oracle database support.
For more information on CA Service Management, please visit:
- On the Web:
http://www.ca.com/us/products/detail/CA-Service-Catalog.aspx
- Blog: http://community.ca.com/blogs/itil/
- On Twitter at: http://www.twitter.com/caitservice
- On YouTube at http://www.youtube.com/user/CAincVideo
- Case Study: Raymond James enhances service quality and reduces
costs with improved request and asset management
- Tech Brief: Service Level Management Through An Automated
Service Catalog
*Ovum Butler Group, "Technology Audit: CA Service Management
Suite r12", by Balachandar Ganesh
and Stephen Mann, February 2010.
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About CA Technologies
CA Technologies (Nasdaq: CA) is an IT management software and
solutions company with expertise across all IT environments – from
mainframe and distributed, to virtual and cloud. CA Technologies
manages and secures IT environments and enables customers to
deliver more flexible IT services. CA Technologies innovative
products and services provide the insight and control essential for
IT organizations to power business agility. The majority of the
Global Fortune 500 relies on CA Technologies to manage evolving IT
ecosystems. For additional information, visit CA Technologies at
www.ca.com.
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Copyright © 2010 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All trademarks, trade names, service marks,
and logos referenced herein belong to their respective
companies.
Press Contact
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Michael Zeglin
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(650) 298-3117
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michael.zeglin@ca.com
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SOURCE CA Technologies
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