CMVT Comverse Technology, Inc. (MM)

Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video and business intelligence, today announced that AAA Washington/Inland has selected Verint's ULTRA(TM) suite to enhance customer service and marketing initiatives. AAA Washington/Inland will deploy ULTRA and its Analytics to streamline agent development, profile quality management best practices, and effectively extend brand awareness across its Emergency Roadside Assistance (ERS), Travel, and Insurance services groups. Headquartered in Bellevue, Washington, AAA Washington/Inland provides travel, insurance, financial and automotive services to more than 875,000 members in Washington and northern Idaho. The company will use the ULTRA suite for targeted cross-selling initiatives to extend the growth and success it has experienced in its Member Services and ERS divisions to its Travel and Insurance Services Groups. "As our products and services continue to evolve, we face new challenges in both agent development and member awareness," says Janet Ryan, Call Center Director for AAA Washington/Inland. "The ULTRA suite will enhance quality management processes and help make agent coaching and development more effective. Additionally, ULTRA Analytics will provide the actionable intelligence we need to identify root causes of issues that impact our business and profile successful cross-sell calls, so best practice models can be established." ULTRA and its Analytics suite drive total quality by enabling organizations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers. "We are pleased to welcome AAA Washington/Inland to our growing base of services providers," said Dan Bodner, President and CEO for Verint Systems Inc. "ULTRA's actionable intelligence is designed to help organizations like AAA provide proactive, targeted service and build lasting and profitable relationships with their customers." About Verint Systems Inc. Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com. Note: Certain statements concerning Verint's future revenues, earnings per share, results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: risk associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint's markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements. Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.