Verint Systems Receives Recognition From Frost & Sullivan for its Recent Acquisition of Opus Group
11 Gennaio 2006 - 1:45PM
PR Newswire (US)
PALO ALTO, Calif., Jan. 11 /PRNewswire/ -- Frost & Sullivan's
2005 Award for Vertical Market Penetration goes to Verint Systems
Inc. for its vertical domain expertise in performance management
analytics for contact centers. Verint's acquisition of Opus Group,
a privately held provider of performance analytics solutions for
contact centers distinguished by the breadth of industries served
and the depth of its penetration into verticals such as insurance
and healthcare, was a factor in this achievement. Back-office
functions are significant influencers of contact center performance
and Verint's move reiterates the company's commitment to expanding
and positioning its offerings with an increased enterprise focus.
With this acquisition, Verint leads the quality monitoring vendor
landscape, offering a holistic approach to performance evaluation.
"As performance improvement efforts increasingly shift focus from
being agent-centric to process-centric, a key factor to consider is
process virtualization, an approach that demands domain expertise,"
says Frost & Sullivan industry analyst Seema Lall. "The
services-centric approach that Opus brings to the table, coupled
with Verint's existing multi-dimensional 'actionable intelligence'
product lines will only serve to further strengthen its impact on
agent performance, contact centers and the enterprise as a whole."
Prior to its acquisition by Verint, Opus Group had achieved much
success and several brand name customers by utilizing a vertical
industry focus. Verint stands to benefit greatly from this domain
expertise garnered over several years of effective customer
implementations. Tighter integrations between Opus and Verint
product lines, and carefully planned go-to-market strategies, hold
much promise in supporting Verint's mandate of eliminating process
inefficiencies by way of root cause analysis. Verint's Opus
Suite(TM) Performance Analytics products coupled with its
process-centric analysis, help identify the impact of customer
service process pitfalls and back-office inefficiencies on contact
center and enterprise performance. Visibility into these
inefficiencies through dashboards and reports offers enterprises
the opportunity to address problems, streamline processes and
attain a better return on investment (ROI). Quantification of ROI
as a result of a technology implementation that spans several
enterprise functions such as sales, marketing, customer service,
finance, and so on -- is a key industry challenge and one that the
Opus Suite has been quite successful in addressing. The company
utilizes a multi-pronged performance improvement approach that
focuses on people, process, technology and data to drive results.
The proof of perfection of its blended technology and services
approach lies within the upfront 3:1 ROI guarantee that Opus has
been offering its customers. Thus, Frost & Sullivan is happy to
present the Vertical Market Penetration Leadership Award to Verint
(Opus) in recognition of its vertical domain expertise and its
unique blended services and technology approach, both of which have
helped end users maximize ROI. About Verint Systems Inc. Verint
Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic software-based solutions for communications
interception, networked video security and business intelligence.
Verint software, which is used by over 1,000 organizations in over
50 countries worldwide, generates actionable intelligence through
the collection, retention and analysis of voice, fax, video, email,
Internet and data transmissions from multiple communications
networks. Verint is a subsidiary of Comverse Technology, Inc.
(NASDAQ:CMVT). Visit us at our website http://www.verint.com/ .
About Frost & Sullivan Frost & Sullivan, a global growth
consulting company, has been partnering with clients to support the
development of innovative strategies for more than 40 years. The
company's industry expertise integrates growth consulting, growth
partnership services, and corporate management training to identify
and develop opportunities. Frost & Sullivan serves an extensive
clientele that includes Global 1000 companies, emerging companies,
and the investment community by providing comprehensive industry
coverage that reflects a unique global perspective and combines
ongoing analysis of markets, technologies, econometrics, and
demographics. For more information, visit http://www.frost.com/ .
Contact: Stacie Jones 210.247.2450 DATASOURCE: Frost & Sullivan
CONTACT: Stacie Jones of Frost & Sullivan, +1-210-247-2450, or
Web site: http://www.frost.com/ http://www.verint.com/
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