Atento is improving CX standards with highly
trained human talent and AI-powered products.
SAN ANTONIO, Nov. 22, 2022 /PRNewswire/ -- Based on its
recent analysis of the Brazilian Customer Experience Outsourcing
Services Industry, Frost & Sullivan recognizes Atento with
the 2021 Customer Value Leadership Award for delivering
superior CX services and facilitating CX digitalization in the
Brazilian market. Atento is a global leader in CX products and
services, with a solid presence in 14 countries and clients in
several industries, such as insurance, telecommunications,
healthcare, banking, retail, and finance.
Atento delivers a wide range of outstanding CX solutions to help
its clients successfully differentiate and enhance their brands
with a remarkable customer-centric approach. The company leads in
CX outsourcing services, with next-generation services (NGS) and an
innovative CX model that includes groundbreaking artificial
intelligence (AI)-based products, optimized virtual hub, detailed
analytics, and world-class consulting services.
"Atento Brazil has a strategic role in the improvement and
development of the company's NGS global portfolio. By leveraging
Atento Next (Atento's startup accelerator program born in
Brazil), the company was able to
move forward with new AI-based products and applications," said
Juan Gonzalez, Research Director at
Frost & Sullivan. "The company is not only the largest provider
of CX outsourcing services in the country. The combination of
increased investments in advanced technologies, innovation, social
responsibility, and the human touch contributes to the perception
of the Atento Brazil brand as a leading light in the next
generation of CX."
Atento's strategy includes leveraging AI and automation
capabilities to provide superior performance in handling a large
volume of customers, without reducing service quality.
Additionally, the company prides itself on having highly trained
human talent to meet customers' unique needs, offering a positive
experience.
As the major provider of CX outsourcing services in Brazil, Atento maintains a solid market
presence, with cutting-edge innovations from its partnerships with
local startups and from its innovation programs, such as Atento
Next. For this reason, the company continues to expand and is well
prepared to fulfill the ever-growing demand for high-quality CX
solutions.
"Atento is well positioned to deliver exceptional CX
capabilities to its clients to enable them to differentiate and
strengthen their brands with its powerful combination of
best-of-breed technology and highly skilled and trained human
talent," noted Gonzalez. "Atento has also prioritized strategic
product sales among current and future customers to ensure that the
right portfolio is positioned for each need, which will be a
crucial lever to drive future healthy growth."
Each year, Frost & Sullivan presents this award to the
company that demonstrates excellence in implementing strategies
that proactively create value for its customers, focusing on
improving the return on the investment that customers make in its
services or products. The award recognizes Atento's unique focus on
augmenting its customers' value, beyond simply good customer
service, leading to improved customer retention and customer base
expansion.
Frost & Sullivan Best Practices Awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost &
Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Claudia Toscano
P: 1.210.247.8860
E: claudia.toscano@frost.com
About Atento
Atento is the largest provider of customer relationship
management and business process outsourcing ("CRM BPO") services in
Latin America, and among the top
five providers globally. Atento is also a leading provider of
nearshoring CRM BPO services to companies that carry out their
activities in the United States.
Since 1999, the company has developed its business model in 14
countries where it employs approximately 140,000 people. Atento has
over 400 clients to whom it offers a wide range of CRM BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in sectors such as telecommunications,
banking and financial services, health, retail and public
administrations, among others. Atento's shares trade under the
symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento
was named one of the World's 25 Best Multinational Workplaces and
one of the Best Multinationals to Work for in Latin America by Great Place to Work. For more
information visit www.atento.com
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