RSA Expands Use of Desktop Claims Software to Automate Handling of Property Claims
20 Gennaio 2011 - 3:00PM
Marketwired
Symbility Solutions Inc., a wholly-owned subsidiary of Automated
Benefits Corp. (TSX VENTURE: AUT), is pleased to announce that RSA
Insurance Group plc (RSA) has expanded its use of Innovation
Group's Innovation Symbility desk top triage system (Triage) in a
move which increases automated claims handling across its UK
property insurance business.
The Triage software implemented in 4 call centres around the UK
is used to process property claims throughout RSA's UK operation.
Innovation Symbility's Triage functionality enables RSA's property
claims handlers to accurately define the scope and complexity of a
claim during the first notice of loss. This allows staff to choose
the correct fulfilment route from their desktop in a consistent and
accurate manner.
Ian Currie, UK Technical Claims Director at RSA, said,
"Innovation Group's Triage solution enables us to provide our
customers with the claims consistency and quality which RSA is
renowned for. We are always looking for ways to innovate and
improve our customer experience and Triage has enabled us to
advance the efficiency of our operation and remain the leader in
the marketplace."
Triage is marketed in North America under the name Symbility
Inside Adjuster. Symbility Inside Adjuster aids insurers in quickly
estimating the scope of a loss during the first notice of loss
(FNOL) without necessarily requiring escalation to field
adjusting.
Symbility Inside Adjuster's simple six step process visually
guides users through collecting data from the insured ensuring that
all loss data is captured while the insured's retention of loss
details is still current. Data is checked against the insurer's
pre-defined claim handling standards for deviations from best
practices. Fulfillment of the claim may take the form of instant
settlement or escalation to the field, dependent upon the insured's
mandates determining the complexity of the claim. As with all
Symbility products, Symbility Inside Adjuster's open architecture
design allows the integration of claims data into the entire claims
settlement process across multiple applications. FNOL information
can connect into claims management systems, policy systems and
billing systems, regardless of the platform being used.
"We are very proud of the Symbility Inside Adjuster application
and its innovative, integrated concept," states James Swayze, CEO,
Symbility Solutions, Inc. "Having successfully deployed this
solution to insurers in the United Kingdom, I am confident of the
effect it will have on the North American market as well."
About Automated Benefits Corp. and Symbility Solutions Inc.
Automated Benefits Corp., headquartered in Toronto, Canada, is a
software company dedicated to developing applications for the
insurance industry in North America and Europe. The Corporation
currently has two platforms: Symbility and Adjudicare.
Symbility automates property insurance claims through its three
complementary software components which afford users the mobility,
speed and control needed to efficiently and quickly move onto the
next claim. Symbility Claims Connect is the collaborative workflow
management tool that gives every claim participant real-time access
to the claims they are working on. Symbility Inside Adjuster is an
integrated application designed to streamline the first notice of
loss process which leads to faster settlement of claims. Symbility
Mobile Claims software is an estimating tool that increases speed,
efficiency and accuracy by allowing on-site claims processing.
Adjudicare is a software solution used by local insurance
brokers and third party administrators across Canada in the
adjudication of health and dental claims. Adjudicare's software
pays claims in real time giving clients optimum flexibility along
with transparent disclosure on the benefit plan's financial
performance.
Neither TSX Venture Exchange nor its Regulation Services
Provider (as that term is defined in the policies of the TSX
Venture Exchange) accepts responsibility for the adequacy or
accuracy of this release.
Contacts: Automated Benefits Corp. James R. Swayze President and
Chief Executive Officer (416) 359-9339, ext. 1003
jswayze@automatedbenefits.com Symbility Solutions Inc. Richard
Adair Executive Vice President (416) 359-9339, ext. 1002
r.adair@symbility.net
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