Nectar Announces Support for Avaya Voice Portal
21 Ottobre 2010 - 1:41AM
Marketwired
Nectar Services Corp. today announced expanded capabilities for its
network monitoring and management software, the Converged
Management Platform (CMP). The CMP solution now includes support
for Avaya's Voice Portal. Nectar is a software firm specializing in
managed services technologies for voice and data networks, and a
wholly owned subsidiary of Juma Technology Corp (OTCBB: JUMT).
Nectar CMP's latest monitoring and management featured
auto-discovers an Avaya Voice Portal cluster and maps the voice-XML
applications. The new discovery, mapping and monitoring
capabilities deliver visibility into the various components that
can affect Voice Portal functionality: the underlying VoIP delivery
platform, the corporate interactive voice response solution, and
the applications that feed it. The new module will be commercially
available November 15th.
Integrated response systems and software, such as the Avaya
Voice Portal, leverage web services along with voice recognition
and speech enablement technologies to provide enhanced customer
service across different communication mediums.
These advanced service platforms, combined with open standards
and integrated third party systems, create management complexities
and support challenges.
Nectar's expanded support provides health and availability data
while delivering a single view of the interdependencies between the
Avaya Voice Portal, applications and the network that supports
it.
New Nectar Software Highlights:
- Auto-discover an Avaya Voice Portal Cluster
- Automate mapping of servers to Voice Portal systems
- Visualize VXML applications that work with Voice Portal and
test their availability
- Tie in knowledge of Avaya Communication Manager to Voice Portal
availability
- Determine application vulnerability within the Voice Portal
environment with real-time stats and dependencies
"Self-service systems such as Avaya Voice Portal are becoming
ever more important to companies of all sizes. These valuable
platforms have the ability to drive cost savings while improving
customer response. As these platforms move to open system
architectures to ease integration and accelerate deployment, they
also create management challenges," said Edmond Baydian, Chief
Services Officer. "Understanding call processing, availability of
VXML applications and the underlying VoIP transport network are all
keys to ensuring uptime for these mission critical systems.
Nectar's support for the Avaya Voice Portal highlights our
cross-domain correlation ability. We provide the necessary tools to
ensure uptime and lower mean time to repair in today's complex VoIP
system architectures."
David Giangano, Nectar's President of Global Channels added,
"Nectar's support for Avaya Voice Portal equips our partner
community with even more advanced features for their Network
Operations Center and managed services offerings. We are
consistently raising the bar so that our partners can continue to
deliver unmatched support for the customers."
About Nectar Services Corp.
(www.nectarcorp.com) Nectar Services Corp. is an IP
communications software firm specializing in managed services for
voice and data networks. Nectar, a wholly-owned subsidiary of Juma
Technology Corp (OTCBB: JUMT), maintains a suite of service
platforms: the Converged Management Platform (CMP) and Enterprise
Session Management (ESM). The Nectar offerings preserve investments
in existing telecommunications systems while transitioning to IP,
and provide advanced monitoring and management for complex
networks. These innovative solutions deliver significant cost
savings, inherent business continuity, intelligent call routing and
the centralization of both applications and management. Follow us
on Twitter: www.twitter.com/nectarcorp.
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Contacts: Nectar Services Corp. Melissa J. Nacerino
646-291-8264 Email Contact
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