Teleperformance Announced the Winners of the Botathon, a Global Campaign to Drive Innovation Through Ideas, Technology, & Emp...
14 Giugno 2021 - 5:45PM
Business Wire
Partners Automation Anywhere and UiPath help support global
contest where employees worldwide collaborate on bot development to
enable superior customer experiences
Regulatory News:
Teleperformance (Paris:TEP), a leading global group in digitally
integrated business services, today announced the winners of the
inaugural Teleperformance Botathon, part of the company’s larger
All Ideas Matter initiative to spark innovation, collaboration and
digital transformation. The tournament, which launched in March in
partnership with Automation Anywhere and UiPath, challenged
Teleperformance employees to submit their best “automation
framework” ideas to improve business workplace and culture, and
help advance the digital workforce. The goal of the campaign was to
reinforce the knowledge from the various business areas surrounding
key automation concepts, enable skilled and talented members within
Teleperformance, give employees an opportunity to learn, and to
help shape the future of work throughout the process.
“The future of automation is happening now. Digital
transformation is the need of the hour for all our clients, whether
they are the disruptors, or the ones getting disrupted. Embracing
key technologies, like Robotic Process Automation (RPA), Optical
Character Recognition (OCR), Natural Language Processing (NLP) and
Machine Learning can only help drive up human productivity, boost
employee morale and elevate customer service,” said Sidharth
Mukherjee, Global Head of Transformation & Knowledge
Services. “This was never more true than in 2020. The
Teleperformance Botathon was inspired from the need to democratize
digital and equip every employee with the skills needed for the
Future of Work.”
This year’s winners from 11 top finalists are:
- First Place: Nestor Gaspar (IberoLatam) - “Verification and
Updates RPA”
- Second Place: Alba Lungari and Fatos Brahimi (CEMEA) - “Work
Scheduling Enhancements”
- Third Place: Veronica Marconetti (CEMEA) - “Password Processing
Efficiencies”
“The Teleperformance Botathon was a new and amazing experience.
The best thing was seeing the commitment and support of so many
people. This award is for all of us!” observed Alba Lungari,
one of the finalists of the 2021 contest.
The Process In its first year, Teleperformance Botathon,
included teams from 15 countries and nearly 1,400 participants.
In a three-stage process, the teams formed across different
regions throughout the world submitted ideas for approval and
selection from a panel of senior executive judges. Then the
participants who were selected took a framework training course.
From there, those selected joined a “robot factory” to create their
own bots to see their ideas and solutions come to life. The winning
solutions developed in the tournament were judged to be best to
help boost agility, drive productivity, and improve the
responsiveness to Teleperformance clients and their customers.
“We have a passion for combining the best minds with the best
technologies to inspire new ideas, and the Teleperformance Botathon
is a great way to see our creativity in action” said Daniel
Julien, Chairman and CEO, Teleperformance. “We are very proud
of our employees for coming together to bring their creative talent
and passion to help shape the future by improving workplace
processes and the overall customer experience.”
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), a leading global group in digitally
integrated business services, serves as a strategic partner to
the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value
solution families: customer experience management, back-office
services and business process knowledge services. These end-to-end
digital solutions guarantee successful customer interaction and
optimized business processes, anchored in a unique, comprehensive
high tech, high touch approach. The Group's 380,000+ employees,
based in 83 countries, support billions of connections every year
in over 265 languages and over 170 markets, in a shared commitment
to excellence as part of the “Simpler, Faster, Safer” process. This
mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social
Responsibility excellence. In 2020, Teleperformance reported
consolidated revenue of €5,732 million (US$6.5 billion, based on €1
= $1.14) and net profit of €324 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, CAC
Support Services, STOXX 600, S&P Europe 350 and MSCI Global
Standard. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG index, the
Euronext Vigeo Eurozone 120 index, the FTSE4Good index and the
Solactive Europe Corporate Social Responsibility index (formerly
Ethibel Sustainability Excellence Europe index).
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
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FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Laurent Poinsot – Karine
Allouis IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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