Quadient Introduces DigtalBOOST: Pre-packaged Digital Solutions for Common Customer Processes and Contracts
28 Giugno 2022 - 2:00PM
Paris
Quadient (Euronext Paris: QDT), a leader in
helping businesses create meaningful customer connections through
digital and physical channels, announced today the launch of
DigitalBOOST, a pre-packaged suite of digital solutions that
enables businesses to easily implement digital, self-service
customer processes without IT dependency or investment in expensive
platforms.
Quadient’s digital transformation experts have
converted years of experience and best practices into DigitalBOOST,
packaging together Quadient-hosted solutions that quickly transform
manually-fulfilled customer processes and contracts into digital
ones accessible through company mobile apps, websites and customer
portals.
“Companies understand the importance of customer
experience and communications, but in many cases their IT resources
are extremely limited and can’t keep up with the demand of the
business. They have not been able to digitize their
line-of-business customer processes. We can do it for them,” said
Chris Hartigan, chief solution officer, Intelligent Communication
Automation, Quadient. “DigitalBOOST is a new ecosystem for Quadient
that complements our growing and industry-leading suite of cloud
software solutions. With DigitalBOOST, we are offering hosted
services that increase productivity through automation, reduce
costs by replacing paper with digital forms that support
ePresentment and eSignature, speed the shift to digital and
activate self-service options that empower customers to easily
place requests from any device.”
DigitalBOOST Customer Processes reduce call
center volumes by digitalizing the most common customer-facing
processes. Pre-filled forms guide customers through the customer
journey, including common use cases such as: onboarding and
enrollment, claims submissions, customer profile updates and new
service requests. Customer requests are tracked in a dashboard that
makes it easy for agents to quickly approve and trigger
personalized customer notifications, such as email and SMS, as well
as track key metrics.
DigitalBOOST Contracts enables agents to
customize contracts and send SMS invitations that empower customers
to review and sign in minutes all from a mobile device, with no
need for in-person signature ceremonies or waiting for mailed hard
copies. Common use cases include improving the customer experience
related to contract renewals and issuance, short-term loans, terms
and conditions approval, and new beneficiary forms.
For additional information on DigitalBOOST,
visit https://go.quadient.com/digitalboost.
About Quadient®
Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on three key
solution areas, Intelligent Communication Automation, Parcel Locker
Solutions and Mail-Related Solutions, Quadient helps simplify the
connection between people and what matters. Quadient supports
hundreds of thousands of customers worldwide in their quest to
create relevant, personalized connections and achieve customer
experience excellence. Quadient is listed in compartment B of
Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and
EnterNext® Tech 40 indices.
For more information about Quadient, visit www.quadient.com.
Contacts
Joe
Scolaro, Quadient
|
|
Sandy
Armstrong, Sterling Kilgore |
Global Press
Relations Manager |
|
Director of Media
& Communications |
+1
203-301-3673 |
|
+1-630-964-8500 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
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