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17
April 2024
Eckoh plc
("Eckoh",
the "Group", or the "Company")
Eckoh announces major
expansion to global Secure Voice Cloud platform
- Expansion of delivery footprint to support a
growing global client base
- An additional seven regional points of
presence added, including Sydney
Eckoh plc (AIM: ECK) the global
provider of Customer Engagement Data Security Solutions, today
announces that it has further expanded its
global Secure Voice Cloud platform footprint, extending both the
availability and geographic reach for its global client
base.
Eckoh's core cloud platforms already
operate across multiple regions and availability zones with a
further seven regional Points of Presence recently launched. This
includes Eckoh's first dedicated Asia Pacific Secure Voice Cloud
platform launched in Sydney.
This ongoing expansion is vital to
ensure Eckoh's cloud delivery platform can service the growing
demand of its global customers, who are increasingly moving
their contact centres to the cloud due to the
benefits of greater scalability, flexibility, simpler management,
and a seamless customer journey. In the last 3 years Eckoh has seen
the share of annual recurring revenue from cloud triple in the key
North American market.
As the movement of contact centres
to the cloud gains pace, expanding our Secure Voice Cloud puts
Eckoh in a strong position to support its growth ambitions as well
deliver frictionless interactions on behalf of its growing
international client base. The global cloud-based contact centre
market is estimated to be growing from $17.1 billion to $54.7
billion in the five years to 2027 - a compound rate of about 26% a
year.*
Dave Holliday, Global IT Director, at Eckoh,
said:
"Eckoh is on a mission to set the standard for secure
interactions between consumers and the world's leading brands. We
continue to invest in our platforms and technology to not only
improve the security and availability of our products, making them
the best they can be, but also to ensure we have the right
infrastructure in place to support seamless customer
engagement.
Eckoh has been operating cloud platforms for nearly a decade,
and we continue to see increasing demand across our client base for
both pure and hybrid cloud solutions. I am pleased to continue to
help bring the benefits that cloud adoption offers to both our
existing clients and to our
ever-expanding new client
base."
*
Source: Global Forecast to 2027 Markets and
Markets
-Ends-
For more information, please
contact:
Eckoh plc
|
Tel: 01442 458 300
|
Nik Philpot, Chief Executive
Officer
|
|
Chrissie Herbert, Chief Financial
Officer
|
|
www.eckoh.com
|
|
|
|
FTI Consulting LLP
|
Tel: 020 3727 1017
|
Ed Bridges / Emma Hall / Valerija
Cymbal
|
|
eckoh@fticonsulting.com
|
|
|
|
Singer Capital Markets (Nomad &
Joint Broker)
|
Tel: 020 7496 3000
|
Shaun Dobson / Tom Salvesen / Alex
Bond / Angus Campbell
|
|
www.singercm.com
|
|
|
|
Investec Bank plc (Joint
Broker)
|
Tel: 020 7597 5970
|
Patrick Robb / Nick Prowting /
Shalin Bhamra
|
|
www.investec.com
|
|
About Eckoh plc
As a global provider of Customer
Engagement Data Security Solutions, Eckoh is all about making the
world of data more secure.
Our vision is that everyone should
be able to trust every brand and engage without risk to their
personal information. We're on a mission to set the standard for
secure interactions between consumers and the world's leading
brands, and our innovative products build trust and deliver value
though exceptional experiences.
We're trusted by many of the world's
leading brands to help them manage the personal data from customer
enquiries and transactions safely. Our solutions enable payment
transactions to be performed securely and help protect sensitive
personal data across any customer engagement channel and device the
customer chooses.
Protected by multiple patents, our
solutions remove sensitive personal and payment data from contact
centres and IT environments, as the best way to secure data is not
to collect it. This allows organisations to be not just compliant but
secure, increase efficiency, lower operational costs, and provide
an excellent customer experience. This is our
specialism.
Our solutions are delivered globally through multiple cloud platforms
or can be deployed on the client's site. They offer merchants a
simple and effective way to reduce the risk of fraud, secure
sensitive data and become compliant with the Payment Card Industry
Data Security Standards ("PCI DSS") and wider data security
regulations. Eckoh has been a PCI DSS Level One Accredited
Service Provider since 2010, and our extensive portfolio of
typically large enterprise clients spans a broad range of vertical
markets including government departments, telecoms providers,
retailers, utility providers and financial services
organisations.
For more information go
to www.eckoh.com or email MediaResponseUK@eckoh.com.