New partnership combines LivePerson's
enterprise conversation platform with Sycurio's payment
solutions to deliver convenient and secure customer
experiences
NEW YORK and GUILDFORD, England, Aug. 7, 2024 /PRNewswire/ -- LivePerson (Nasdaq:
LPSN), the enterprise leader in digital customer conversations, and
Sycurio™, the leading provider of seamless and secure digital
payment experiences for contact centers, today announced a new
partnership empowering enterprises to offer seamless, secure
payments directly within the digital channels their customers
prefer.
When it comes to engaging with brands, customers across
demographics and geographies increasingly favor more personalized,
digital-first engagements, including experiences delivered via web
and in-app messaging, SMS, WhatsApp, Apple Messages for Business,
and more. Together, LivePerson and Sycurio's capabilities will
empower enterprises to meet this demand at scale, orchestrating
personalized digital conversations across channels that meet the
highest standards for safe and secure payments.
The integration of LivePerson's Conversational Cloud platform
with Sycurio.Digital aims to unlock a variety of benefits for
the enterprise, including:
- Improved compliance adherence by removing contact center
and remote agents from the scope of Payment Card Industry Data
Security Standard (PCI DSS) compliance
- Streamlined payment processing with automatic validation
of payment card data before transactions are processed
- Greater transaction record accuracy, ensuring up-to-date
customer payment transaction records
- Tracking live updates at every stage in the transaction
and monitoring the complete journey of each payment link
- Improved security, with sensitive payment data & PII
not stored in and not touching the contact center environment
- Reduced cost and time commitment of maintaining PCI DSS
compliance
- Measurable improvements in customer experiences,
including increased customer satisfaction (CSAT) scores, reduced
average handle time (AHT), and faster first time to resolution
(FTTR)
Sycurio.Digital provides fast, convenient, and flexible digital
payment links that enable organizations to take payments
anywhere and everywhere. Offering consumers more choice at
checkout, delivering better payment experiences, higher transaction
success rates, and increased customer loyalty – all resulting in a
better bottom line for businesses.
"Our partnership with LivePerson advances our commitment to
deliver cutting-edge digital payment solutions by anticipating
customer trends, preferences, and needs," said Salimah Karimbhoy, Vice President of Partner
Program and Ecosystems at Sycurio. "We're meeting customers where
they are, in the digital channels they prefer, eliminating the need
for channel switching, which often leads to poor customer
experiences and reduced transaction success rates. By empowering
LivePerson's enterprise customers to process trusted and improved
digital payments with Sycurio.Digital, we provide secure, seamless
transactions that enhance payment CX."
LivePerson's award-winning Conversational Cloud is trusted
by the world's top brands to connect with millions of consumers.
LivePerson customers have seen benefits including up to 25% boosts
in customer satisfaction, 50% decreases in agent attrition, and 30%
reductions in operating costs.
"Partnering with Sycurio and harnessing the versatility of the
Sycurio.Digital platform means any enterprise can easily facilitate
seamless, secure payments in any channel through LivePerson's
Conversational Cloud," said Dan
Sincavage, Senior Vice President of Global Partnerships at
LivePerson. "Together, we aim to empower secure, compliant
conversational commerce at scale — and deliver measurable ROI
through the power of intelligent orchestration and automation."
To learn more about the LivePerson-Sycurio partnership, click
here.
About LivePerson
LivePerson (NASDAQ: LPSN)
is the enterprise leader in digital customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and AI-powered solutions to accelerate contact center
transformation, supercharge agent productivity, and deliver more
personalized customer experiences. Fast Company named us the
#1 Most Innovative AI Company in the world. To talk with us or our
AI, please visit liveperson.com.
About Sycurio™
Sycurio is a leading provider of
flexible cloud-based solutions and services that help organizations
transform CX and simplify how they manage regulatory compliance and
payment security. Its innovative solutions enable organizations to
safeguard every customer interaction, in every channel, while
delivering a standout customer experience that builds consumer
trust and loyalty. Sycurio's patented data capture methods ensure
that sensitive information, including payment card, bank details,
and personally identifiable information (PII), such as social
security numbers, can be processed in a manner that protects
against the risk of fraud and ensures compliance with
industry regulations such as the Payment Card Industry Data
Security Standard (PCI DSS).
Founded in 2009, as Semafone, the company now supports customers
in 50+ countries on five continents. Sycurio is vertically agnostic
and has an extensive customer base including many large
multinational companies.
Livingbridge is a major investor in Sycurio.
To learn more, visit www.sycurio.com.
Forward-Looking Statements
Statements in this press
release regarding LivePerson that are not historical facts are
forward-looking statements and are being made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act
of 1995. Forward-looking statements are subject to risks and
uncertainties, and actual events or results may differ materially
from our expectations. Some of the factors that could cause events
or results to differ from our expectations include, without
limitation, our ability to execute on and deliver our current
business and product plans and goals, and the other factors
described in the "Risk Factors" sections of our Annual Report on
Form 10-K for the year ended December 31,
2023, filed with the SEC on March 4,
2024 and our Quarterly Report on Form 10-Q for the quarter
ended March 31, 2024, filed with the
SEC on May 10, 2024. Readers are
cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson