SANTA CLARA, Calif.,
Oct. 4, 2018 /PRNewswire/ -- Based on
its recent analysis of advanced communications solutions for the
hospitality sector, Frost & Sullivan recognizes Mitel with the
2018 North American Customer Value Leadership Award. Mitel develops
comprehensive unified communications and collaborations (UCC)
solutions for hotels of all sizes, from single properties to
multiple locations. Serving customers in more than 100 countries,
Mitel implements complete, customer-centric solutions for guest
touchpoints, staff workflow, and back-end processes.
"In particular, the Mitel MiVoice 400 Hospitality Solution
includes applications and integrations for property management,
administrative tasks, back-office processes, and staff management,"
said Alaa Saayed, ICT Principal
Analyst. "Easily integrated into a hotel's existing infrastructure,
communications, building management, and IT infrastructure, the
Mitel MiVoice 400 Hospitality Solution minimizes costly
installation. The technical advantage of a single, unified system
also gives Mitel a price advantage over vendors of stand-alone
systems."
Mitel is a leader in developing mobile-first strategies aimed at
improving guests' experience and staff
productivity. Mitel continues to reinforce its expertise
in providing integrated hospitality solutions for IP voice, cloud
backend, and consumer-facing touchpoints. As end-user needs evolve,
Mitel plans to broaden its scope by moving more services to the
cloud for easier and faster deployment.
"For key accounts and end customers in need of specialists, the
Connected Guest Team helps design deployments and implement
customized configurations," noted Saayed. "Leveraging its deep
experience, Mitel delivers on a global scale and presents bespoke
solutions to help customers evolve to digital formats and implement
a more coherent and efficient UCC strategy."
Each year, Frost & Sullivan presents this award to the
company that has demonstrated excellence in implementing strategies
that proactively create value for its customers, with a focus on
improving the return on investment that customers make in its
services or products. The award recognizes the company's unique
focus on augmenting the value that its customers receive, beyond
simply good customer service, leading to improved customer
retention and customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research to identify best
practices in the industry.
About Mitel
A global market leader in business communications powering more
than two billion business connections, Mitel (Nasdaq:MITL)
(TSX:MNW) helps businesses and service providers connect,
collaborate and provide innovative services to their customers. Our
innovation and communications experts serve more than 70 million
business users in more than 100 countries. For more information, go
to www.mitel.com and follow us on Twitter @Mitel.
Mitel is the registered trademark of Mitel Networks
Corporation
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company,
collaborates with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities
that will make or break today's market participants. For more than
50 years, Frost & Sullivan has been developing growth
strategies for the global 1000, emerging businesses, the public
sector, and the investment community. Contact us: Start the
discussion.
Contact:
Samantha Park
P: 210.247.2426
F: 210.348.1003
E: samantha.park@frost.com
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