BURLINGTON, Mass.,
Jan. 6, 2022
/PRNewswire/ -- Nuance® Communications,
Inc. (NASDAQ: NUAN) today announced it was named the market
Leader in Opus Research's 2022 Intelligent Authentication and Fraud
Prevention Report.1 Nuance Gatekeeper, a cloud–native
biometric security solution that authenticates legitimate persons
and detects fraudsters wherever and however they engage with
brands, was recognized for its product completeness and
flexibility, ranked highest among the 21 vendors evaluated in the
report.
The latest Opus Research Intelliview, done in partnership with
SymNex Consulting, put Nuance at the top of the platform provider
category, defined as "technology that goes beyond voice
authentication in Contact Centers or IVRs to support real-time use
of multiple biometrics factors, informed by network intelligence
and authentication." Nuance was cited for its authentication and
fraud prevention capabilities across all voice and digital
channels, recognized as the major platform at the highly customized
end of the market and noted for its AI-backed fraud detection,
flexible cloud contact center integrations and increasingly
developer-friendly cloud model.
"This year's Intelliview found a market that is rapidly evolving
with biometrics becoming a foundational piece of the authentication
and fraud prevention strategy for organizations worldwide," said
Dan Miller, Lead Analyst, Opus
Research. "Nuance has proven its dominance having the largest
number of implementations and annual authentications while also
continuing to innovate with new features and R&D investments
that put the company in a leadership position today and set it up
for future success in this space."
"We are honored to once again be named a Leader in the latest
report. Opus Research and SymNex Consulting have been following
this market for a decade and deeply understand its complexities and
the huge opportunity for biometrics in our connected future," said
Brett Beranek, General Manager and
Vice President, Nuance. "I am proud of the Nuance team for
continuing to innovate as we help organizations protect their
entire customer journey by bringing biometric authentication and
fraud prevention to every voice and digital channel in a
streamlined way."
Nuance's biometric technology is built using state-of-the-art
deep neural networks to authenticate a person with as little as 0.5
seconds of audio and achieve up to 99% authentication success
rates. And it can accurately authenticate a person through
background noise, illnesses, face masks, and other factors that can
modulate the sound of a person's voice. Over 500 organizations
around the world have enrolled over 600 million biometric
prints—securing over 8 billion customer engagements and preventing
more than $2 billion in fraud losses
annually.
For more information on Nuance's Conversational AI and
Biometrics capabilities, go here.
About Nuance Communications, Inc.
Nuance
Communications, Inc. (NASDAQ: NUAN) is a technology pioneer with
market leadership in conversational AI and ambient intelligence. A
full-service partner trusted by 77 percent of U.S. hospitals and 85
percent of the Fortune 100 across the globe, we create intuitive
solutions that amplify people's ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Nuance Communications
Dayna McCoubrey
+1 781.565.4728
Dayna.McCoubrey@nuance.com
1 Opus Research, "2022 Intelligent Authentication and
Fraud Prevention Intelliview" by Opus Research & SymNex
Consulting, January 2022
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SOURCE Nuance Communications, Inc.