Primus Knowledge Solutions Named Winner in the Sixth Annual Users Choice Awards
30 Giugno 2004 - 4:01PM
PR Newswire (US)
Primus Knowledge Solutions Named Winner in the Sixth Annual Users
Choice Awards Primus KnowledgeCenter 6.0 Receives Highest Praise by
End Users in the Knowledge-Empowered Service Category SEATTLE, June
30 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions
(NASDAQ:PKSI) today announced that the company has been named the
winner in the Sixth Annual Users Choice Awards, sponsored by
CRMAdvocate. Primus(R) KnowledgeCenter 6.0 ranked number one in the
Knowledge-Empowered Service category. The Users Choice Awards is
the only awards program in which customer relationship management
(CRM) products are judged by the end user. This was the first CRM
awards program to utilize the users as the judges to identify the
products providing the most value. RealMarket was an original
founder of the awards, and now serves as the program administrator.
"We're pleased to recognize Primus KnowledgeCenter as the leading
software application in the Knowledge-Empowered Service category,"
said Gary Lemke, president of RealMarket. "Primus outshined the
competition this year by developing industry-leading knowledge
management software solutions that continue to receive overwhelming
support and praise from the people that know it best -- Primus
customers." Primus KnowledgeCenter 6.0 is a next-generation
software platform designed to help companies enhance customer
satisfaction and loyalty by leveraging knowledge and delivering
precise answers to customers' questions via self- and assisted
service communication channels. For more information, go to
http://www.primus.com/products/knowledgeCenter/. KnowledgeCenter is
available in the following solutions: -- Primus KnowledgeCenter for
Customer Service -- the suite for customer facing support
organizations, this solution provides interactive and integrated
consoles for problem resolution from self- to assisted-service. --
Primus KnowledgeCenter for the Help Desk -- the suite for
employee-facing support organizations, this solution provides the
core functionality of the Primus KnowledgeCenter with additional
modules for support automation and canned content. -- Primus
KnowledgeCenter for Self-Service -- the suite that provides a
self-service component for customers and/or employees, this
solution features an organic console that enables end-users to be
more self-sufficient by resolving their issues without the
assistance of a live support interaction. -- Primus KnowledgeCenter
for Field Service -- the suite for remote technicians, this
solution combines Primus' leading search and author functionality
in online, offline, and WAP environments. Primus KnowledgeCenter
for Field Service is available standalone as an add-on to the
Contact Center and Help Desk solutions. About Primus Knowledge
Solutions, Inc. Primus Knowledge Solutions develops award-winning
software that enables companies to provide a superior customer
experience via contact centers, help desks, Web self-service, and
electronic communication channels. Primus technology powers every
interaction with knowledge to increase customer satisfaction and
reduce operational costs. The company continues to receive industry
accolades for its robust product suite. In 2003, Primus received
the STAR Award for "Best Support Technology Vendor" from the
Service & Support Professionals Association (SSPA), was
recognized for its trend-setting products and named one of the "100
Companies that Matter in Knowledge Management" by KMWorld magazine,
and received the CRM Excellence Award from the editors of Customer
Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc.,
Fujitsu Limited, Inc., IBM, Eastman Kodak Company, HSBC, Orange,
Motorola, 3Com, and T-Mobile rely on Primus technology to enhance
their customer service and support initiatives. Visit
http://www.primus.com/ for more information. NOTE: Primus, Primus
Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus
eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products
and company names mentioned in this press release may be the
trademarks of their respective owners. Any statements, expectations
and assumptions contained in this press release that do not
describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products
and the anticipated results constitute forward-looking statements
within the meaning of the Private Securities Litigation Reform Act
of 1995. There is no guarantee that these results will actually
occur. Any forward-looking statements contained in this release are
based on current expectations, are not guarantees of future
performance, and are subject to a number of risks and
uncertainties. Factors that could cause actual results to differ
materially from current expectations include the following:
difficulties encountered in the integration, deployment, or
implementation of the Primus products and customer's systems;
failure in the customer's widespread adoption and use of the Primus
products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery
vehicle for customer support or eCRM solutions; risk resulting from
new product introductions and customer acceptance of new products;
rapid technological change; the risks associated with competition
and the rapid consolidation of competitors; continued growth in the
use of the Internet; the ability of Primus to manage its growth and
integration efforts and the ability of Primus to compete
successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but
not limited to those appearing under the caption "Factors Affecting
our Future Operating Results" in Primus' Report on 10-K filed in
March of 2004 and 2004 Form 10-Qs The extent of return on
investment of Primus products is specific to our customer's
experience. CONTACT: Kristin Treat of Primus Knowledge Solutions,
+1-206-834-8325, or mobile, +1-206-954-8790, or . DATASOURCE:
Primus Knowledge Solutions CONTACT: Kristin Treat of Primus
Knowledge Solutions, +1-206-834-8325, or mobile, +1-206-954-8790,
or Web site: http://www.primus.com/
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