DENVER, April 9,
2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:
TTEC), a leading global CX (customer experience) technology and
services innovator for AI-enabled CX with solutions from TTEC
Engage and TTEC Digital, today announced that it was awarded the
2023 Ascend North America Partner of the Year Award from
Genesys®, a global cloud leader in experience
orchestration.
"TTEC Digital is proud to be recognized as Ascend North America
Partner of the Year by Genesys. Together, TTEC Digital and
Genesys are committed to transforming the customer experience at
the point of conversation and this award is a testament to that
commitment," said Tiffany Moses
Gschwendtner, global Genesys practice lead at TTEC Digital.
"Throughout our partnership, TTEC Digital has integrated Genesys'
top-tier contact center capabilities with our own technologies and
services to deliver bespoke solutions that address the unique needs
of our clients."
This award marks the 14th time TTEC Digital has been
recognized as Partner of the Year for its depth of expertise across
the Genesys solution suite as well as its efforts in driving
digital transformation. TTEC Digital was also named North
American Migration Partner of the Year by Genesys in 2022.
TTEC Digital is a Genesys Platinum Partner with more than 25
years of partnership. The company has more than 300 employees
dedicated to serving Genesys clients and more than 400 Genesys
certifications. TTEC Digital offers a wide range of AI-enabled
solutions and managed services, including CRM, contact center
modernization, workforce enablement enhancements, customer
experience transformation, and data and analytics solutions.
More information about TTEC Digital's partnership with Genesys
is available online at: TTECDigital.com/partners/genesys.
For media inquiries please contact Beth
Ingebretson at beth.ingebretson@ttecdigital.com.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading
global CX (customer experience) technology and services innovator
for AI-enabled digital CX solutions. Serving iconic and disruptive
brands, TTEC's outcome-based solutions span the entire enterprise,
touch every virtual interaction channel, and improve each step of
the customer journey. Leveraging next-gen digital technology, the
company's TTEC Digital business designs, builds, and operates
omnichannel contact center technology, CRM, AI and analytics
solutions. The company's TTEC Engage business delivers AI-enabled
customer engagement, customer acquisition and growth, tech support,
back office, and fraud prevention services. Founded in
1982, the company's singular obsession with CX excellence has
earned it leading client, customer, and employee satisfaction
scores across the globe. The company's over 60,000 employees
operate on six continents and bring technology and humanity
together to deliver happy customers and differentiated business
results. To learn more visit us at https://www.ttec.com
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SOURCE TTEC Holdings, Inc.