Qualtrics Research with CivicPulse: Investing in DEI Increases Hiring Satisfaction in Government
23 Maggio 2023 - 3:00PM
Business Wire
New research from Qualtrics and CivicPulse reveals opportunities
to improve hiring outcomes across federal, state and local
governments
When diversity, equity and inclusion (DEI) is acknowledged
during the hiring process, new hire satisfaction increases from 64%
to 81%
Recent hires to the federal government reported the lowest
satisfaction with the hiring process (64%) compared to state (75%)
and local (77%) government hires, according to new research
conducted by Qualtrics (Nasdaq: XM) in partnership with
CivicPulse.
According to the latest Job Openings and Labor Turnover Report
from the U.S. Bureau of Labor Statistics, there are over one
million open jobs in government organizations across the US. In an
era of record-high attrition rates in the public sector, there is a
renewed focus for government leaders to attract and retain talent.
With less than half (47%) of government employees reporting that
senior leadership values diverse perspectives, the industry must
prioritize focusing on what truly matters to employees. Qualtrics
and CivicPulse surveyed over 1,000 federal, state and local
government employees across the United States to help inform areas
of focus for all levels of government to attract, hire and retain
top talent to public service.
Satisfaction varies throughout the hiring process
While most (75%) recent hires report being satisfied with the
government hiring process, satisfaction varies based on gender and
ethnicity as well as level of government. Across state and local
governments in the US, respondents who identified as women or as
part of a minority community reported the lowest levels of
satisfaction (68% and 63%, respectively).
There was also considerable variation in satisfaction across
each stage of the hiring process, from application, to assessment,
interview and offer. Across all three levels of US government,
respondents reported the highest satisfaction with the interview
(82%) and the lowest for the offer (66%). When it comes to the
application phase, 77% of new hires report being satisfied, and
satisfaction drops to 68% for the assessment phase.
DEI initiatives and remote work opportunities increase
satisfaction
Across industries, DEI and remote work have grown to be
important factors in the workplace among candidates and employees.
The Qualtrics-CivicPulse research found that governments investing
in DEI initiatives and offering remote work see a positive return
in employee satisfaction.
Across all demographic groups, new hires to state and local
government reported higher rates of satisfaction in organizations
that explicitly acknowledge DEI as part of the hiring process (81%)
than when it is not (64%). Men, in particular, were almost 20
percentage points more likely to report workplace satisfaction at
organizations that called out DEI efforts.
Additionally, state and local government employees report higher
rates of satisfaction (68%) when they have the option of remote
work versus if they do not have the option (62%).
The research also found that while state governments are more
likely (83%) to offer remote work opportunities than local
governments (68%), local government has outpaced state government
in incorporating DEI practices into their hiring processes with 45%
of local government respondents seeing increases in DEI in the last
two years versus 35% of state government respondents.
“Governments need to adapt to the demands of the young, diverse,
skilled talent we need to serve the public,” said Dr. Sydney
Heimbrock, head of Industry Advisory at Qualtrics. “With high rates
of turnover and an aging workforce, these insights we’ve gathered
from recent hires to federal, state and local government show how
important it is to provide flexibility and to ensure the government
workforce represents the population it serves. DEI will be key to
hiring outcomes as the industry focuses on strengthening government
capabilities through the people who serve.”
For more, see Benchmarking the hiring and workforce experiences
of US government employees.
About Qualtrics XM for Government
Qualtrics helps government organizations design experiences that
build public trust and foster community engagement by putting
people at the center of every government experience. As the most
comprehensive platform for strategic experience management,
Qualtrics enables government organizations to capture feedback
across every touchpoint and journey, streamline workflows and
automate actions to continuously improve the experience of
communities and employees. Its unmatched ability to capture
unsolicited feedback and segment populations based on actual
experiences helps government agencies design more inclusive and
effective services, programs and policies. Qualtrics is the only
ISO 27001, FedRAMP compliant and HITRUST certified experience
management platform on the market, so organizations can confidently
collect and analyze data knowing sensitive information is secure.
The solutions are used by more than 350 state, provincial and local
government organizations and 90 federal offices to harness the
power of resident and employee sentiment to design policies and
provide services the public needs most. To learn more, please visit
qualtrics.com/government.
About Qualtrics
Qualtrics, the leader and creator of the experience management
category, is a cloud-native software provider that helps
organizations quickly identify and resolve points of friction
across all digital and human touchpoints in their business – so
they can retain their best customers and employees, protect their
revenue, and drive profitability. More than 18,750 organizations
around the world use Qualtrics’s advanced AI to listen, understand,
and take action. Qualtrics uses its vast universe of experience
data to form the largest database of human sentiment in the world.
Qualtrics is co-headquartered in Provo, Utah and Seattle, and
operates out of 28 offices globally. To learn more, please visit
qualtrics.com.
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Media Contact: Geraldine Lim press@qualtrics.com
951-318-3494
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