SKYGEN's innovative technology delivers digital
experience critical to customer satisfaction
TAMPA,
Fla., July 8, 2024 /PRNewswire/ -- Aflac, a
leading provider of supplemental insurance in the U.S., announced
today that its Dental and Vision division has engaged SKYGEN to
continue improving the customer satisfaction journey. SKYGEN is a
U.S.-based, premier technology partner with a focus on dental and
vision insurance plans that serves nearly 50 million members across
all 50 states. SKYGEN's decades of industry experience, advanced
technology and innovative solutions will provide a service model
that will both improve the experience for all stakeholders and
support the future growth of Aflac Dental & Vision.
This partnership with SKYGEN will enable Aflac to provide
additional support for its claims and billing processes through the
infusion of industry-leading automation, enhancing speed and
accuracy designed to improve the customer experience. The SKYGEN
Dental Hub offers a single point of connection to better align
providers, insurers, patients and industry partners, enabling
instant connectivity that will ensure a more positive experience
for all parties. Members will also realize greater ease in
identifying providers who best meet their needs and identify
covered services and claims history along with access to
educational information and key additional administrative data and
reports through the SKYGEN member portal.
"As part of our plan to expand capabilities to continue
improving the customer journey, SKYGEN's powerful set of innovative
solutions will support customer satisfaction and retention as well
as promote sales growth given that customers will be more likely to
consider other Aflac products based on a positive experience with
Dental and Vision," said Aflac
Senior Vice President, Aflac Benefits Solutions Jon Edgington.
"This partnership will create additional efficiencies, ensuring
that we deliver on the Aflac promise to provide benefits that our
customers need quickly and accurately. It is equally important to
Aflac that SKYGEN aligns with our long history of collaborating
with ethical, highly skilled, dependable partners who provide
multiple advantages for the business."
SKYGEN is the trusted partner for specialty benefits payers and
government agencies responsible for the delivery and administration
of dental and vision benefits. Through cutting-edge technology and
service solutions, SKYGEN empowers clients to become the most
efficient, effective healthcare organizations in the country.
"This collaboration with Aflac represents SKYGEN's commitment to
shaping the future of dental and vision benefits and improving
efficiencies and access in healthcare," said Steve Berryman, SKYGEN CEO. "We look forward to
leveraging our industry-leading software applications, as well as
our experience with data protection and information security, to
enhance the overall user experience for Aflac's extensive customer
base."
About Aflac Incorporated
Aflac Incorporated (NYSE:
AFL), a Fortune 500 company, has helped provide financial
protection and peace of mind for more than 68 years to millions of
policyholders and customers through its subsidiaries in the U.S.
and Japan. In the U.S., Aflac is
the No. 1 provider of supplemental health insurance
products.1 In Japan,
Aflac Life Insurance Japan is the leading provider of cancer and
medical insurance in terms of policies in force. The company takes
pride in being there for its policyholders when they need us most,
as well as being included in the World's Most Ethical Companies by
Ethisphere for 18 consecutive years (2024), Fortune's World's Most
Admired Companies for 23 years (2024) and Bloomberg's
Gender-Equality Index for the fourth consecutive year (2023). In
addition, the company became a signatory of the Principles for
Responsible Investment (PRI) in 2021 and has been included in the
Dow Jones Sustainability North America Index (2023) for 10 years.
To find out how to get help with expenses health insurance doesn't
cover, get to know us at aflac.com or aflac.com/espanol. Investors
may learn more about Aflac Incorporated and its commitment to
corporate social responsibility and sustainability at
investors.aflac.com under "Sustainability."
1 LIMRA 2023 U.S. Supplemental Health Insurance Total
Market Report
About SKYGEN
SKYGEN transforms dental and vision
benefits management and administration with flexible technology and
services that connect and change lives for the better. Through
partnerships with payers, providers and government agencies, SKYGEN
helps its customers navigate dental and vision benefits management
and administration. With its portfolio of third-party
administration (TPA), intelligent Software as a Service (SaaS)
automation, marketplace connectivity, risk management solutions and
above-and-beyond services like Enhanced Benefit Management (EBM),
Provider Select Suite platforms, mobile apps and portals, SKYGEN
serves nearly 50 million members across all 50 states, more than 40
government and commercial insurers and process 3 million claims
monthly. For more information, please
visit www.skygenusa.com.
Aflac | WWHQ | 1932 Wynnton Road | Columbus, GA 31999.
Aflac New York | 22 Corporate Woods Boulevard, Suite 2 |
Albany, NY 12211.
Aflac Media contact – Jon A.
Sullivan, 706-763-4813 or Jsullivan@aflac.com
Aflac Analyst and investor contact – David A. Young,
706-596-3264, 800-235-2667 or dyoung@aflac.com
SKYGEN Media Contact – Marisa
Rooney, 262-527-1155 or mrooney@braniganinc.com
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SOURCE Aflac