AGCO Launches Fuse® Connected Services
26 Agosto 2015 - 4:00PM
Business Wire
Technology enabled services from AGCO dealers
optimize customer uptime, improve farm efficiency and increase
yields and profits
AGCO (NYSE: AGCO), a worldwide manufacturer and distributor of
agricultural equipment and infrastructure, announced today the
launch of Fuse Connected Services, a new customer offering through
AGCO dealers. Fuse Connected Services combines the right machines,
technology, parts, service and support to help customers optimize
their operation and maximize uptime through preventative
maintenance, machine condition monitoring and year-round
consultation. The services will launch at select AGCO dealers in
North America and Western Europe in the third and fourth quarters
of 2015.
Supported by AGCO Parts, AGCO Service and AGCO Advanced
Technology Solutions (ATS), Fuse Connected Services is designed to
help growers improve overall farm efficiency by reducing
maintenance and input costs, improving yields and enabling more
informed business decisions.
At launch, two to three service packages will be available,
varying by region, with different degrees of hands-on dealer
support. Level one enables customers to conduct self-monitoring,
data transfer and management plus set-up, calibration and operation
support from the global Fuse Contact Center via phone, live chat
and email. Higher level packages offer proactive, remote condition
monitoring by dealer experts, off-season inspections and reviews,
operational consultation and training. Specific service packages
and pricing will vary based on individual customer needs and dealer
capabilities.
Many of the services will be enabled by a new release of AGCO’s
AgCommand telemetry product. A redesigned user interface and
several new features give monitoring specialists the information
they need to address and avoid costly machine downtime. Future
releases of AgCommand will further enhance AGCO dealers’ customer
support and remote monitoring capabilities.
“We at AGCO believe successful farming isn’t just about the best
machines or the most expensive seeds. It’s about smart management
practices that help you get the most out of your land and
resources,” said Eric Hansotia, senior vice president, Global Crop
Cycle, ATS and Dealer Tech Support at AGCO. “Fuse Connected
Services will more fully leverage the expertise of our dealers to
help our customers do just that, with the right combination of
equipment, technology and service to achieve the truly optimized
farm.”
“Our dealer network is excited to introduce these new
capabilities. We will onboard our dealers in phases over the next
two to three years, with the full support of AGCO,” said Boris
Schoepplein, vice president, AGCO Parts and global Fuse Connected
Services lead.
Services will be phased in gradually this year and next,
starting with Challenger and Gleaner dealers in North America,
followed by Challenger and Fendt dealers in Western Europe in the
first half of 2016. Other markets are expected to begin piloting
and offering Fuse Connected Services in 2016 and 2017.
Fuse Connected Services and Fuse Technologies are the key
offerings of AGCO’s overarching Fuse precision agriculture and
precision machine management initiative, supporting AGCO’s core
brands in all regions. AGCO is the first agriculture equipment
manufacturer to embrace the open approach to precision farming,
respecting grower data privacy choices and facilitating customer
connections with third party service providers through an
increasing list of strategic partners.
For more information about Fuse Connected Services and AGCO’s
precision farming technologies, visit:
www.AGCOtechnologies.com.
© 2015 AGCO Corporation. Fuse and AgCommand are registered
trademarks of AGCO Corporation.
About AGCO
AGCO (NYSE: AGCO) is a global leader in the design,
manufacture and distribution of agricultural equipment.
AGCO supports more productive farming through a full line of
tractors, combines, hay tools, sprayers, forage equipment, grain
storage and protein production systems, seeding and tillage
implements and replacement parts. AGCO products are sold
through five core equipment brands, Challenger®, Fendt®, GSI®,
Massey Ferguson® and Valtra® and are distributed globally through a
combination of approximately 3,100 independent dealers and
distributors in more than 140 countries. Founded in
1990, AGCO is headquartered in Duluth, GA, USA. In
2014, AGCO had net sales of $9.7 billion. For more information,
visit http://www.AGCOcorp.com. For company news, information
and events, please follow us on Twitter: @AGCOCorp. For financial
news on Twitter, please follow the hashtag #AGCOIR.
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AGCOEmily Richardson, +1
770-232-8418Emily.Richardson@agcocorp.com
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