Discover Honored for Customer Service Technology Innovation
14 Ottobre 2010 - 3:38PM
Business Wire
The implementation of technology that allows customer service
representatives to personalize customer interaction by drawing from
real-time data sources has earned Discover a place on the 2010
InformationWeek 500 list of the most innovative users of
information technology. This is the fifth consecutive year that
Discover has made the list.
InformationWeek recognized Discover for implementing a new
platform that tracks all customer contacts through various channels
and uses a decision engine to aggregate and process this
information on a real-time basis. This gives customer service
representatives the ability to provide custom and valuable
assistance during service calls.
“Discover integrates technology with the needs and goals of the
business to continuously create solutions that drive value to our
customers,” said Glenn Schneider, chief information officer at
Discover. “Our customer service personalization platform provides
faster customer-focused solutions and saves call time for our
cardmembers and employees.”
InformationWeek identifies and honors the nation's most
innovative users of information technology with its annual 500
listing and also tracks the technology, strategies, investments and
administrative practices of America’s best-known companies.
“For 22 years, the InformationWeek 500 has honored the most
innovative users of business technology,” said InformationWeek
Editor In Chief Rob Preston. “As we start to emerge from the worst
recession in decades, the IT focus is now on driving growth – new
sources of revenue, new relationships with customers, even new
business models. This year’s ranking placed special emphasis on
those companies and business technology executives leading that
charge.”
Additional details on the InformationWeek 500 can be found
online at www.informationweek.com/iw500/.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company operates the Discover card, America's cash rewards
pioneer, and offers personal and student loans, online savings
accounts, certificates of deposit and money market accounts through
its Discover Bank subsidiary. Its payment businesses consist of
Discover Network, with millions of merchant and cash access
locations; PULSE, one of the nation's leading ATM/debit networks;
and Diners Club International, a global payments network with
acceptance in more than 185 countries and territories. For more
information, visit www.discoverfinancial.com.
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