MetLife Bolsters Beneficiary Claims Concierge Services with Empathy
22 Agosto 2023 - 2:00PM
Business Wire
Collaboration will provide logistical and
emotional support to beneficiaries nationwide, extending the
compassionate care beyond the claim journey following launch with
AT&T
MetLife, Inc. (NYSE: MET) announced today a collaboration with
Empathy, a leading end-of-life platform helping families navigate
the experiences associated with loss. As part of MetLife’s
Beneficiary Claims Concierge Services, which provide compassionate
support and guidance, MetLife now offers employees and their
beneficiaries enrolled in life insurance access to Empathy’s
bereavement care platform. Through its relationship with Empathy,
MetLife will provide holistic bereavement support to millions of
beneficiaries and their families, following the loss of a loved
one.
Insurance plays a vital role in providing financial support for
families, yet it is just one of the first steps beneficiaries take
after the loss of a loved one. Bereaved families dedicate
significant time and effort to resolving administrative burdens—it
takes families, on average, 12.5 months to resolve all financial
matters—and families report spending a median of 12 hours per week
on these specific tasks alone, according to Empathy’s 2023 Cost of
Dying Report.
As the leading group life insurance carrier in the U.S., MetLife
recognizes the holistic support beneficiaries need, launching its
Beneficiary Claims Concierge Services in 2022, providing comfort,
sympathy, and ongoing guidance during the time of loss. This
collaboration includes features exclusive to MetLife, bolstering
the insurance carrier’s continued support of beneficiaries by
providing Empathy's leading bereavement services when submitting a
life claim.
“We understand the challenges that loss brings, including grief,
and are dedicated to being there for our customers every step of
the way – through the claim process and beyond,” said Juliane
Kowalski, senior vice president, MetLife Group Benefits. “We’re
pleased to offer Empathy’s services as part of MetLife’s commitment
to support families during their journey and deliver on our purpose
to be 'always with you.'”
AT&T, the first MetLife customer to offer Empathy's
platform, recorded impressive levels of engagement as an early
adopter of Empathy’s services. These benefits, which were made
available to all employee policyholders’ beneficiaries, are part of
AT&T’s focus on boosting employee wellbeing.
“When a loved one passes away, it can feel all-consuming,” said
Stacey Marx, senior vice president, Global Benefits at AT&T.
“Grief coupled with complicated logistics can be overwhelming and
takes a major toll on our employees’ wellbeing. As part of our
increased focus on employee wellness, we are proud to offer full
spectrum support for AT&T beneficiaries of MetLife policies
experiencing loss.”
Empathy’s comprehensive care platform combines technology and
human support to those dealing with loss, including administrative
assistance via on-demand bereavement concierge services, estate
administration experts, probate guidance, funeral assistance,
property clearance, family collaboration features, and an account
deactivation hub, as well as emotional support through grief
sessions, sleep support, mindfulness activities, and self-care
tools.
"We are proud to work with MetLife as they expand their offering
to beneficiaries and demonstrate their commitment to care and
innovation,” said Ron Gura, Co-Founder & CEO of Empathy. “By
going the extra mile to support their policyholders and the
beneficiaries they leave behind, MetLife is meeting families where
they are. With this collaboration, beneficiaries receive the
essential and meaningful support they need following a loss.”
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and
affiliates (“MetLife”), is one of the world’s leading financial
services companies, providing insurance, annuities, employee
benefits and asset management to help individual and institutional
customers build a more confident future. Founded in 1868, MetLife
has operations in more than 40 markets globally and holds leading
positions in the United States, Japan, Latin America, Asia, Europe,
and the Middle East. For more information, visit
www.metlife.com.
About Empathy
Empathy is the comprehensive support system for loss, offering
bereaved families holistic guidance and care for all of the
administrative, emotional, legal, and financial challenges they
face after their loved one passes away. Empathy's award-winning app
and care team are trusted by leading employers and insurance
carriers to support their employees and beneficiaries through
life's greatest challenges, saving them time, money, and stress.
Headquartered in New York and recognized as a Top Digital Health
Company by CB Insights, as well as a Most Innovative Company by
FastCompany, Empathy has raised $43 million in funding from leading
investors including General Catalyst, Aleph VC, and Entrée Capital.
To learn more about Empathy, visit us at empathy.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230822212838/en/
MetLife Media Contact: Liz Harish 929-343-7473
elizabeth.harish@metlife.com Empathy Media Contact: Ben Crome
press@empathy.com +1 786 233 7684
Grafico Azioni MetLife (NYSE:MET)
Storico
Da Mar 2024 a Apr 2024
Grafico Azioni MetLife (NYSE:MET)
Storico
Da Apr 2023 a Apr 2024